Customer Service Sales

Annie Gonzales

*** ******* ***.

San Antonio, Texas 78223

M: 210-***-****

***********@*****.***

Professional Summary

Motivated and dedicated employee with high integrity, strong work ethic and great customer

service skills. Able to work well individually or as a team player.

Work Experience

HEB Corporate Office-San Antonio, TX April 2007-March 2013

Data Collector

• Conduct product evaluations, collect data, submit information to analyst.

• Research prior methods to insure accurate execution of products at panel sites.

• Complete expense reports on monthly expenses.

• Send letters of correspondence to store directors/administrators. Make reservations for

overnight stays/rental cars.

• Operate basic office equipment; computer, multifunctioning printer, faxes and multiline

phone.

HEB Grocery #21- San Antonio, TX July 2006- April

2007

Cashier/Customer Service Rep

• Rang up customers’ purchases using cash registers and scanners in a timely manner.

• Accepted payments of cash, credit cards or checks with proper identification.

• Processed returns, exchanges and refunds in a courteous manner.

• Effectively explained store policies and procedures to customers as needed.

• Promptly answered customers’ questions or concerns.

• Encouraged customers to purchase featured items of the week.

• Verified proof of age when customers purchased items containing tobacco or alcohol.

• Counted the money in register upon beginning and ending of work shift.

• Weighed produce and other items.

• Kept front end merchandise displays well-ordered.

• Assisted customers with carry outs as needed.

HEB #43- San Antonio, TX August 2002- July 2006

Pharmacy Clerk

• Answered telephone inquiries, referring callers to pharmacist when necessary.

• Accepted prescriptions for filling, gathering and processing necessary information.

• Restocked storage areas, replenishing items on shelves.

• Perform clerical tasks, such as filing, compiling and maintaining prescription records, or

composing letters.

• Operated cash register to process cash or credit sales.

• Receive, store, and inventory pharmaceutical supplies or medications, check for outdated

medications, and notify pharmacist when inventory levels are low.

• Unpacked, sorted, count, and label incoming merchandise, including items requiring

special handling or refrigeration.

• Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries,

using a variety of computer screen formats.

• Prepare prescription labels with customers information

• Processed medical insurance claims, posting bill amounts and calculating copayments.

• Compounded, packaged, and label pharmaceutical products, under direction of

pharmacist.

• Operate capsule or tablet counting machine that automatically distributes a certain

number of capsules or tablets into smaller containers.

HEB #7- San Antonio, TX May 2000- August 2002

Business Center Partner

• Operated basic office machines

• Handled returns and exchanges in a timely manner

• Made money orders for customers, received and tendered customers utilities, phone and

water bills as well as garage sale forms and permits.

• Handled high volume of customers and large sums of money, including sending and

receiving Western Union transactions. Balancing register at the end of business day.

HEB SARSC- San Antonio, TX April 1997- May 2000

Floral Designer

• Confer with clients regarding price and type of arrangement desired and the date, time,

and place of delivery.

• Plan arrangement according to client's requirements, utilizing knowledge of design and

properties of materials, or select appropriate standard design pattern.

• Select floral and foliage for arrangements, working with numerous combinations to

synthesize and develop new creations.

• Wrap and price completed arrangements

• Created a variety of floral arrangements in vast quantities in a specific amount of time

to meet quota.

• Provided assistance in meat and ice cream plants, production line, packing/palletizing

product as needed.

San Antonio Independent School District

Substitute Teacher

• Responsible for providing instruction including distributing assignments and

homework.

• Effectively managed classroom environment, maintained attendance records.

• Promoted positive student learning, filling out discipline referrals as needed.

EDUCATION

St. Philips San Antonio, Texas, USA

Sociology/Business

Currently enrolled in St. Philips College majoring in Sociology with a minor in Business.

I have approximately 82 credits including several business classes including intro to business,

personal finance, accounting and economics. I continue taking classes, when I have the

opportunity, in order to reach my goal.

Volunteer Work

Do community service throughout the year; Junior Achievement, Elf Louise, and annual Feast of

Sharing.

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