Customer Service Administrative Assistant

KENTRELL SIMMONS

*** ***** ***** ****, *********, TN 37217

PHONE: (M)615-***-****

**********@*****.***

OBJECTIVE

Strong interpersonal skilled, self motivated team player that can work

independently and an excellent problem solver who works well under

pressure; pursuing a Professional Level position where I can effectively

utilize my skills and leadership ability while focusing on organizational

growth.

EDUCATION / TRAINING

Strayer University Nashville, TN 2009- Present

Grambling State University Grambling, Louisiana 2000 - 2005

Bachelor of Science Computer Information Systems

PROFESSIONAL EXPERIENCE

2009 - Present VERIZON WIRELESS NASHVILLE, TN

Financial Service Representative

Assists with payment and arrangement.

Reviewed billings and detail to accounts.

Informed of balance and inquiries to assure accurate and legible records

Respond to customer inquiries and problems by providing information

Achieve quota per week as established by management

2007 - 2008 ASURION INSURANCE COMPANY NASHVILLE, TN

Verifications Tier 1 representative Feb 2008 - November 2008

Review claim affidavit forms from customers filing claims on cell phones

Contacting customers informing them on the status of that claim

Examining system to make sure all claims are real and not fraudulent

File and store data into Asurions mainframe

Adhere to all compliance, policies and procedures

2007 -2008 Customer Service Representative

Process insurance claims for customer

Answer high call volumes

Assist with problem solving solutions for customers

Assist with the shipping of cell phones

2007 Customer Care Volunteer

Reviewed team stats daily

One on One counseling with floor representatives

Inputted personnel stats and goals into mainframe

Assisted supervisors with the new hire class

Trained representatives on the process

Reported back to management on the process of the new hires

Listened and monitored calls of representatives

2006 GENESIS ACADEMY

Associate Teacher/Councilor

Assisted special needs children on a daily basis

Maintained and filed confidential files/documents

Assisted faculty and staff with problem solving solutions

2005 STAGE DEPARTMENT STORES INC., RUSTON LA

Sales Associate

Greeted customers as they entered the store

Assisted customers with store merchandise

Answered questions customers had regarding merchandise

Inputted sales information into computer system

Assisted with customer service issues including returns, discounted

merchandise, etc

2002 - 2004 GRAMBLING ST. UNIVERSITY GRAMBLING, LA

Administrative Assistant/Customer Relations

Answered and directed incoming calls to faculty and staff

Answered questions from Students/Staff

Performed clerical duties (inputted data, typed letters, maintained

spreadsheets, etc)

Provided technical assistance to students on software and application

programs

2001 DAVIDSON JUVENILE DETENTION CENTER NASHVILLE, TN

Intern

Performed clerical duties

Assisted in coordination and implementation of daily office task and

duties

Educated others within the facility on computer knowledge

Entered personal information into the metro system database

TECHINICAL SKILLS

COBOL, HTML, CIS, Microsoft Office, Corel Office Suite, Microsoft Word,

Excel, PowerPoint, Access, 40 WPM

ACTIVITIES

Favorite Student Union Board, Chi Alpha Ministry on campus

References available upon request

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