Customer Service Supervisor

John Payne

********@*******.***

706-***-**** http://www.linkedin.com/in/jpayne67

SUMMARY

Results-oriented Production Supervisor with over ten years of manufacturing

experience and a track record of continual process improvement while

delivering bottom line results. I have a diverse background to include

food, automotive and consumer goods industries with knowledge and

experience in manufacturing, maintenance and distribution aspects of

business. Enjoys working in a team environment but fully capable of

completing tasks individually and demonstrates excellent problem solving

skills. Key expertise includes:

Lean Manufacturing Six Sigma Food Safety/HACCP

Kaizen Process Improvement Quality Control

PROFESSIONAL EXPERIENCE

BANCTEC INC., Columbus, GA

2010 - present

Remittance Supervisor

. Responsible for mail extract and document preparation for remittance

processing of individual and group payments for imaging.

. Oversaw the implementation of "Centervision Project" which increased

throughput with quotas changing from 60 files per hour to 175 files

per hour.

. Centervision also increased quality by 2% for an overall accuracy of

98%.

. Implemented the Med Sup and Dental claims department. Worked close

with the development team during the creation and testing of a new

claims process. Created all training material and trained the new

employees. Also helped to establish the metrics for quality,

productivity and efficiency for the new process.

UNITED PARCEL SERVICES (UPS), Columbus, GA

2009 - 2010

Inbound Supervisor

. Supervise a staff of employees during various inbound, city, and/or

outbound freight operations.

. Ensure production goals are met by managing tonnage, payroll and other

administrative functions.

. Maintained KPI standards for driver routes and planning with 95%

delivery efficiency.

. Responsible for cross docking of freight.

Kellogg's Bakery, Columbus, GA

2008-2009

Production Supervisor

. Responsible for the mixing, baking and packaging of Cheez-it brand

crackers.

. Ensured all good manufacturing practices (GMP), food safety and

quality guidelines were followed. Experienced working in a Union

environment.

. Worked on KLEAN project that resulted in savings of $80,000 for the

company by focusing on employee best practices across three shifts and

implementing those practices.

. Guidelines and quality standards demanded by food industry.

MANDO AMERICAN, Opelika, AL

2008-2009

Production Supervisor

. Supervised a production line for a Tier I level auto parts supplier.

. Line consisted of robotic welding systems building suspension

components.

. Responsible for final assembly of struts and coil over springs

including order fulfillment and shipping.

. Improved flow of materials through process improvement by moving

machinery into an efficient left hand flow semicircular configuration.

John Payne

********@*******.***

706-***-**** http://www.linkedin.com/in/jpayne67

Newell Rubbermaid, Goody Products DIVISION. Columbus, GA

Distribution, Production Supervisor

2006-2008

Responsible for receiving, inventory control and order fulfillment of

the Distribution Center.

. Key accomplishments included obtaining a 97% percent accuracy rate,

96% customer service rate and increasing productivity by 11%.

Plastics Molding Manufacturing, Production Supervisor

2003-2006

. Supervised five departments totaling 45 employees in this position and

handled the scheduling, budget, material requisitions and every other

aspect related to the production of injection and blow molded plastic

products.

. Lead numerous Kaizen and S.M.E.D events and was the plant champion for

S.M.E.D and co-champion for visual factory layouts.

. Implemented 5'S on the plastic molding department.

Kysor/Warren, Columbus, GA

1995-2003

Commercial Refrigeration Manufacturer

Production Supervisor

2002-2003

. Supervised over a lean manufacturing ran assembly line fabricating

commercial refrigerated display cases.

. Duties included the day-to-day operation of the line, setting the

weeks work schedule and any vacation and personnel needs of employees.

. Coordinated production activities and worked closely with engineering

on the design and placement of new products in the production line.

EDUCATION

University of Phoenix, Columbus, GA

BSB, Management

GPA of 3.65

Columbus Technical College, Columbus, GA

AAS, Industrial Systems Technology

GPA of 3.77

Aveta Business Institute

Six Sigma Green Belt Certification

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PROFESSIONAL DEVELOPMENT & CERTIFCATIONS

Delta Mu Delta International Honor Society

High Performance Leadership Certification

Paulson Injection Molding Certification

Motor Control Technician Certification

Basic Industrial Mechanic Certification

Industrial Systems Technology Diploma

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