Wendy S. Hamilton

***** ****** ******, **** ******, FL 34945

772-***-****

abu8n9@r.postjobfree.com

OBJECTIVE To obtain a challenging full-time position in a high-tech

computer related field with potential for growth and

advancement. Primary focus is to obtain BS Degree and

complete MSCE and Cisco certifications.

EDUCATION 2001 CompTIA

A+ Certification

2001 Microsoft

Microsoft Certified Professional

2000 CompuMaster

Earned 1.2 CEUs - Advanced Troubleshooting, Maintaining

and Upgrading PCs

2000 CompuMaster

Earned 0.7 CEUs - The Conference on Web Site Design and

Development

1999 CompuMaster

Earned 1.2 CEUs - Troubleshooting, Maintaining and

Upgrading PCs

1998 - Indian River Community College

AS Degree in Computer Programming & Applications

GPA: 3.308

1998 - Indian River Community College

Technical Certificate- Business Data Processing

30 Credit Hours

1985 - Indian River Community College

Diploma

EXPERIENCE Senior Technician - 05/99 to Current

Coastal Computer Services, Inc.

Description: Provide complete onsite IBM compatible

computer services. Services include: Repair and upgrades

(hardware and software installs and conflict

troubleshooting), SOHO (small office home office)

networking, computer hardware/software training, client

onsite or telephone support, Web design services. Setup

and configure Local Area Network, Virtual Private Networks,

routers and Internet connections including dialup, DSL,

LAN, ICS and email services. Setup client/host remote

access services, Provide consulting regarding various

hardware and software investments. Act as purchasing agent

for various clients. Develop and maintain client Web

Sites. Serve on Indian River Community College Computer

Committee.

Senior Computer Support Specialist - 03/99 to 09/01

University of Florida's Indian River Research and

Education Center (IRREC)

Supervisor: Mark A. Ritenour, Ph.D.

Description: Coordinate, manage and maintain a 150+

computer based information system and related peripheral

equipment on a Windows NT network environment. Provide

technical consulting regarding all hardware and software

investments. Unpack, inspect, setup and configure all new

hardware systems. Provide faculty, staff and students with

support and training on all Personal Computer operations,

commercial and agency-developed software, and develop all

instruction manuals for in-house training services.

Troubleshoot and solve all hardware and software related

issues. Oversee Local Area Network security, including

administration of passwords, data file restrictions for

systems, provide secure email setup, and develop security

access measures. Act as liaison between IRREC and the

University of Florida's main campus for WAN, Internet, e-

mail connections and system terminal emulation systems.

Works in conjunction with Center Director, faculty and

staff regarding installation, implementation, and

maintenance of equipment used for research, teaching and

production efforts. Maintain a detailed inventory and

maintenance database of all computer-related equipment and

software licensing. Performs as Webmaster for the Indian

River Research and Education Center's website. Provide

support for all digital-related equipment. Supervises one

OPS employee. Serve on Computer Committee and Multimedia

Committee.

Computer Support Technician - 01/99 to 03/99

Sewell, Todd & Broxton, Inc.- Supervisor: Robert Runyon

Description: Assist staff on various computer applications

in Windows 95 and Windows 98 environments. Provide

telephone support for 12 remote offices. Install and

configure all software pertaining to three different

divisions. Restore all hardware and software failures.

Troubleshoot various hardware and software conflicts. Test

all hardware and software before distribution. Build PCs

for remote and local offices. Maintain inventory control

database. Uphold licensing for computer software. Beta

test specialty software. Maintain a Windows NT network

environment of approximately 25 users. Setup and maintain

peer to peer network environments for remote offices.

Computer Specialist - 07/98 to 01/99

University of Florida-Supervisor: Milton E. Tignor, Ph.D.

Description: Assist faculty and staff on various computer

applications in Windows 95, Windows NT Workstation, and

Windows 98 environments. Provide in service training for

all faculty and staff. Prepare classrooms with proper

equipment for teaching faculty. Keep up student computer

lab. Maintain and repair 70 computers, 4 Laptops, 2

weather station computers and 1 Windows NT server, 2

network printers, 10 local and 2 color printers, 4

scanners, Polaroid pallet, and an engraver for the center.

Purchase all computer-related equipment, software, and

hardware. Uphold licensing for computer software. Support

all network cabling, hubs, Gandolf Box, and UPS for the

center. Troubleshoot all software and hardware problems

and network downtime.

Instructional Aid - 01/98 to 07/98

Indian River Community College - Supervisor: Sue Owen

Description: Assist students on various computer

applications in Windows 95, Windows 3.11, and Dos

environments.

Office Manager - 03/93 to 12/99

Creative Painting - Owner: Ronald Griffin

Description: Maintain all aspects of small office

procedures.

Preparation of documents, proposals, setting appointments,

general office duties, A/R, A/P, generate reports, customer

relations, computer maintenance requiring hardware and

software installation and configuration.

ACHEIVEMENTS Garbor Employee Recognition Award (University of Florida)

Superior Accomplishments Award (University of Florida)

Employee of the Quarter Award (University of Florida)

United States Achievement Academy National Commemorative

Certificate (National Collegiate Computer Science Award)

RELATED SKILLS Have a full understanding of IBM compatible machines and

related peripheral devices (e.g., printers, scanners,

digital cameras, SCSI devices, PDA's, etc.)

Proficient with multiple Operating Systems including DOS, Microsoft

Windows 3.11, Windows 95, Windows 98, Windows ME, Windows

NT Server and Workstation, Windows 2000 Server and

Workstation, Windows XP Home and Professional, Windows

Server 2003, Linux Red Hat 9.0, AS400 Client installations.

Experienced with multiple software applications, including but not

limited to, Microsoft Office Suites, Word Perfect Suites,

Adobe PageMaker and Photoshop, Netscape, Internet Explore,

Mozilla FireFox, Ws_Ftp, Telnet, WinZip, Paint Shop Pro,

FrontPage, QuickBooks.

PROJECTS Set up student computer lab

Set up workshop for faculty

Setup 100+ seat Call Center

Setup faculty training center

HOBBIES Reading my Biblem exercising, boating, bike riding, music

REFERENCES Available upon request

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