Software Computer
Resume:
Wendy S. Hamilton
***** ****** ******, **** ******, FL 34945
**********@*****.***
OBJECTIVE To obtain a challenging full-time position in a high-tech
computer related field with potential for growth and
advancement. Primary focus is to obtain BS Degree and
complete MSCE and Cisco certifications.
EDUCATION 2001 CompTIA
A+ Certification
2001 Microsoft
Microsoft Certified Professional
2000 CompuMaster
Earned 1.2 CEUs - Advanced Troubleshooting, Maintaining
and Upgrading PCs
2000 CompuMaster
Earned 0.7 CEUs - The Conference on Web Site Design and
Development
1999 CompuMaster
Earned 1.2 CEUs - Troubleshooting, Maintaining and
Upgrading PCs
1998 - Indian River Community College
AS Degree in Computer Programming & Applications
GPA: 3.308
1998 - Indian River Community College
Technical Certificate- Business Data Processing
30 Credit Hours
1985 - Indian River Community College
Diploma
EXPERIENCE Senior Technician - 05/99 to Current
Coastal Computer Services, Inc.
Description: Provide complete onsite IBM compatible
computer services. Services include: Repair and upgrades
(hardware and software installs and conflict
troubleshooting), SOHO (small office home office)
networking, computer hardware/software training, client
onsite or telephone support, Web design services. Setup
and configure Local Area Network, Virtual Private Networks,
routers and Internet connections including dialup, DSL,
LAN, ICS and email services. Setup client/host remote
access services, Provide consulting regarding various
hardware and software investments. Act as purchasing agent
for various clients. Develop and maintain client Web
Sites. Serve on Indian River Community College Computer
Committee.
Senior Computer Support Specialist - 03/99 to 09/01
University of Florida's Indian River Research and
Education Center (IRREC)
Supervisor: Mark A. Ritenour, Ph.D.
Description: Coordinate, manage and maintain a 150+
computer based information system and related peripheral
equipment on a Windows NT network environment. Provide
technical consulting regarding all hardware and software
investments. Unpack, inspect, setup and configure all new
hardware systems. Provide faculty, staff and students with
support and training on all Personal Computer operations,
commercial and agency-developed software, and develop all
instruction manuals for in-house training services.
Troubleshoot and solve all hardware and software related
issues. Oversee Local Area Network security, including
administration of passwords, data file restrictions for
systems, provide secure email setup, and develop security
access measures. Act as liaison between IRREC and the
University of Florida's main campus for WAN, Internet, e-
mail connections and system terminal emulation systems.
Works in conjunction with Center Director, faculty and
staff regarding installation, implementation, and
maintenance of equipment used for research, teaching and
production efforts. Maintain a detailed inventory and
maintenance database of all computer-related equipment and
software licensing. Performs as Webmaster for the Indian
River Research and Education Center's website. Provide
support for all digital-related equipment. Supervises one
OPS employee. Serve on Computer Committee and Multimedia
Committee.
Computer Support Technician - 01/99 to 03/99
Sewell, Todd & Broxton, Inc.- Supervisor: Robert Runyon
Description: Assist staff on various computer applications
in Windows 95 and Windows 98 environments. Provide
telephone support for 12 remote offices. Install and
configure all software pertaining to three different
divisions. Restore all hardware and software failures.
Troubleshoot various hardware and software conflicts. Test
all hardware and software before distribution. Build PCs
for remote and local offices. Maintain inventory control
database. Uphold licensing for computer software. Beta
test specialty software. Maintain a Windows NT network
environment of approximately 25 users. Setup and maintain
peer to peer network environments for remote offices.
Computer Specialist - 07/98 to 01/99
University of Florida-Supervisor: Milton E. Tignor, Ph.D.
Description: Assist faculty and staff on various computer
applications in Windows 95, Windows NT Workstation, and
Windows 98 environments. Provide in service training for
all faculty and staff. Prepare classrooms with proper
equipment for teaching faculty. Keep up student computer
lab. Maintain and repair 70 computers, 4 Laptops, 2
weather station computers and 1 Windows NT server, 2
network printers, 10 local and 2 color printers, 4
scanners, Polaroid pallet, and an engraver for the center.
Purchase all computer-related equipment, software, and
hardware. Uphold licensing for computer software. Support
all network cabling, hubs, Gandolf Box, and UPS for the
center. Troubleshoot all software and hardware problems
and network downtime.
Instructional Aid - 01/98 to 07/98
Indian River Community College - Supervisor: Sue Owen
Description: Assist students on various computer
applications in Windows 95, Windows 3.11, and Dos
environments.
Office Manager - 03/93 to 12/99
Creative Painting - Owner: Ronald Griffin
Description: Maintain all aspects of small office
procedures.
Preparation of documents, proposals, setting appointments,
general office duties, A/R, A/P, generate reports, customer
relations, computer maintenance requiring hardware and
software installation and configuration.
ACHEIVEMENTS Garbor Employee Recognition Award (University of Florida)
Superior Accomplishments Award (University of Florida)
Employee of the Quarter Award (University of Florida)
United States Achievement Academy National Commemorative
Certificate (National Collegiate Computer Science Award)
RELATED SKILLS Have a full understanding of IBM compatible machines and
related peripheral devices (e.g., printers, scanners,
digital cameras, SCSI devices, PDA's, etc.)
Proficient with multiple Operating Systems including DOS, Microsoft
Windows 3.11, Windows 95, Windows 98, Windows ME, Windows
NT Server and Workstation, Windows 2000 Server and
Workstation, Windows XP Home and Professional, Windows
Server 2003, Linux Red Hat 9.0, AS400 Client installations.
Experienced with multiple software applications, including but not
limited to, Microsoft Office Suites, Word Perfect Suites,
Adobe PageMaker and Photoshop, Netscape, Internet Explore,
Mozilla FireFox, Ws_Ftp, Telnet, WinZip, Paint Shop Pro,
FrontPage, QuickBooks.
PROJECTS Set up student computer lab
Set up workshop for faculty
Setup 100+ seat Call Center
Setup faculty training center
HOBBIES Reading my Biblem exercising, boating, bike riding, music
REFERENCES Available upon request
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