Customer Service Manager

Frank V Molski

***** **** ***** ***** ************, OH

44136

440-***-**** cell

********@*********.***

SUMMARY

An experienced accounting professional in all areas of accounting and

management. Recognized for strong leadership skills, innovative ideas and

solutions, customer service, proficiency in business and accounting

software, and detailed oriented.

PROFESSIONAL EXPERIENCE

Koinonia Homes, (non-profit group homes for disabled) Independence, OH

2008 -2013

Billing Manager

As one of three Managers of the Financial Department, responsible for all

billing, auditing, credit and collections, customer service, cash

transactions, statistical reporting, and formulating accounting policy

and procedures:

. Accomplished the goal, for which I was hired, of revamping the

Outstanding Receivable Balances to make all accounts current and

implemented procedures in order to keep the accounts current.

. Improved auditing procedures of client accounts to avoid

misappropriation of clients' funds.

. Responsible for completing tax returns for all clients.

. Developed procedure for paying clients' medical bills.

. Oversaw the implementation of increased client base workload due to

purchase of nine additional group homes.

. Improved and created reporting documents for director's use in

management decisions.

. Established a working relationship with government agencies to

accommodate issues involving our clients.

The Plain Dealer Over 15 plus

years

Accounting Manager

. Worked on team to create an in-house computer advertising billing

system saving the company from purchasing multiple software systems.

. Established a procedure of consistency when negotiating contracts with

large advertising clients resulting in increased client satisfaction.

. In order to enhance the monitoring process of client compliance with

their contracts, formulated an evaluation reporting system.

. Created a spreadsheet format for the reporting of General Accounting

advertising revenue journal entries resulting in an increased

turnaround of postings.

. Established procedures for handling customer service situations

resulting in increased client satisfaction feedback. Managed the

customer service area that consisted of twelve individuals.

. Coordinated cross-department credit functions increasing the

efficiency of collections and revenue.

. Accomplished move of lockboxes from one financial institution to

another decreasing processing expenses.

. Restructured the Credit Department to improve the credit and

collection process.

. Designed and implemented an online system to process in-house cash

applications increasing efficiency and reducing the duplication of

work.

. Re-designed work area to be more conducive to work flow efficiency.

. Found alternate ways to save on postage expense by utilizing other

sources.

F V Molski, p 2

. Transferred various antiquated managerial reports to an electronic

format reducing work hours by 50%.

. Designed and implemented new bonus structure for advertising personnel

which established payout consistency for sales staff.

. Created new reports that measure advertising and editorial content in

the newspaper increasing

. Established an Accounts Payable procedure for the handling of invoice

approval and payment which decreased the time of vendor receiving

remittance.

. Provided exceptional customer service to both circulation subscribers

and advertisers.

SKILLS: Accounting Principles

Managerial/Supervisory of Personnel

MERITS: Notary Public for the State of Ohio

Plain Dealer Credit Union

President

First Vice President

Director

Chairman of the Audit Committee

Researched, campaigned for, and accomplished installation of an

ATM machine to improve customer service

Implemented share drafts for members

Implemented Certificate of Deposits for members

Re-designed work area which enabled better customer service for

members

Newspaper in Education --

Speaking engagements at various schools in the Cleveland

area

regarding The Plain Dealer

RECOGNITIONS: Perfect Attendance Awards

EDUCATION

Bachelor of Science (Accounting) - Myers University

TECHNICAL SKILLS

Microsoft Office

All Accounting Applications

Solana Business Software

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