Customer Service Representative
Resume:
Juan Avila
Los Angeles, CA. 90032
Cell: 323-***-****
**************@*********.***
Objective: Dynamic, creative and self-directed individual looking for a
challenging opportunity where experience, dedication, and the
ability to learn quickly can be used towards the objectives
of the company.
Qualifications: Excellent communication and customer service skills.
Excellent
computer skills, data entry, Microsoft Windows, MS WORD.
Experience:
Pacific Resource Credit Union Los
Angeles, CA
Member Service Representative
02/12 to 08/12
Assist members with daily banking questions and inquiries.
Helped Members with questions on their accounts, trained extensively in
customer service, establish successful relationships with customers.
Processed Loans for members. Auto, Personal loans, Mortgages, worked with
marketing to expand member potential growth.
Funded loans for members, meet there expectations.
Foothill Federal Credit Union
Arcadia, CA
Consumer Loan Specialist
03/10 to 11/11
Contact: Sandra Kempt 626-***-****
Assist members with daily banking questions and inquiries.
Helped Members with questions on their accounts,trained extensively in
customer service, establish successful relationships with customers.
Processed Loans for members. Auto, Personal loans, Mortgages, worked with
marketing to expand member potential growth.
Funded loans for members, meet there expectations.
Worked in the Call Center.
South Western Federal CU La Habra, Ca.
Member Service Rep. 05/08 to 02/10
Contact: Rebecca Cull 562-***-****
Assist members with daily banking questions and inquiries.
( Approve and verify checks for check cashing within company policies.
( Open new accounts, trained extensively in member service,
( Established a successful relationship with Members.
Receive and disburse money, and keep records of money and negotiable
instruments involved in financial transactions.
Receive checks and cash for deposits, verify amounts and examine checks for
endorsements.
Process loan applications, Verify all needed stipulations, assist members
to best loan product.
Cash Tonic Los Angeles, CA
Store Manager 03/05 to 03/08
Contact: Julie Semmler 310-***-****
( Manage and supervise employees and store operations.
( Interviewed applicants and requested specified information for payday
loan application.
( Established a successful relationship with customers.
( Open and close store, ensure that daily operations are executed
accordingly to company policies and goals, and deliver daily bank deposits.
( Ensured loan agreements were complete and accurate according to
policy.
Water & Power Comm. CU Montebello,
Ca.
Member Service Representative 12/03 to 12/04
Contact: Irwin Ortega 213-***-****
( Recommended approval of customer applications for lines of
credit and credit extensions, commercial loans, real estate
loans, consumer credit loans and credit card accounts.
( Opened new accounts, savings, checking, C.D.'s, I.R.A's and establish
relationship with customers.
( Ensured loan agreements were complete and accurate according to
policy.
Washington Mutual Bank Los Angeles, Ca.
Senior Personal Financial Representative 12/00 to 04/02
Contact: Freddy Treto/Natt Narkthong (323) 933-911
( Received and disbursed money, and kept records of money
and negotiable instruments involved in financial
transactions.
( Received checks and cash for deposits, verified amounts and examined
checks for endorsements.
( Explained, promoted, and sold products and services, such as
traveler's checks, savings bonds, money orders and cashier's checks.
Education: Pasadena City College Pasadena, Ca.
1999-2002
Mark Keppel High School Alhambra, Ca.
Diploma 1994
References: Available upon request
Contact this candidate