Customer Service Manager

Julius Johnson

**** ******* **., **********, ** *1109

Home: 318-***-****

*****************@*****.***

Summary

I Julius Johnson possess several years of diversified management.

Driven, motivated, goal oriented and a hard worker. A proven track record for delivering results.

Highlights

Operations management

Great customer service

Making sure all of our customers needs are being Following all guidelines to secure a healthy and

met. safe working environment.

Accomplishments

Control cash shortages by introducing a new cash handeling procedure.

Control waste.

Training crew on company procedures..

Payroll percentage.

P&L / Budget for food cost...

Experience

City Sights New York June 2012 to Current

Dispatcher Supervisor

New York, NY

Customer service, monitoring bus arrival and departure, hands on selecting and rotating tour guides for

tours. Making sure each bus has a tour guide and customer satisfaction is maintained for each tour.

February 2009 to April 2012

Samuels Catering

General Manager

Dallas, TX

Hands on with developing crew, ordering inventory, staffing, scheduling,making sure selected menu

items are prepared properly. Cash control, waste payroll and safety precautions are being met.

Head Transporter December 2008 to March 2012

Robert Wood Johnson University Hospital

New Brunswick, NJ

Transport patients to various destination within the hospital. Making sure all patients are secure and all

safety procedures are being followed while traveling to there desired destination.

Cimm's March 1999 to December 2003

Manager

Glendale, CA

Hands on with developing crew, ordering inventory, staffing, scheduling, P & L, waste control, cash

shortages, maintaining a safe environment for our guest and employees.

Specialized Training

1989

Bauder

Associate of Arts: Fashion Merchandising

Ft Lauderdale, FL, Broward

Broward 1986

High School Diploma: Reading, writing, math

Ft Lauderdale, FL, Broward

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