Manager Sales
Resume:
KEVIN GOETSCH, MBA, CCAM
***** ********* ****** **** *****: 951-***-****
Temecula, CA 92592 *****.*******@*******.***
SUMMARY
Client-focused Community Manager successful in Business Development relations and overall customer
care. Quality-oriented and proactive in resolving issues with exceptional organizational and
communication skills.
EXPERIENCE:
Pardee Homes 02/2006 to 01/2013
Community Relations Coordinator
• Coordinated the day-to-day operations of multiple Homeowner Associations with combined budgets of
Ten (10) million dollars.
• Mentored and coached General Managers and Community Managers to successfully handle the
complexities of Homeowner Association Management and to navigate their own personal career paths.
• Acted as Developer Liaison to Homeowner Associations. Large-scale communities, PUDs, and
Condominiums.
• Promoted the brand image of the Builder through communication and assisting homeowners resolve
builder issues.
• Cut costs and maintained positive cash flows during economic downturn.
• Implemented a cooperative strategy with local City Agencies to assist in CC&R enforcement,
maintenance of foreclosed properties, and community development.
• Negotiated vendor contracts to maintain all common areas to meet and exceed industry standards.
• Created multiple annual budgets for various Associations to maintain services and strengthen Reserve
Accounts. Also assisted in the creation of Department of Real Estate (DRE) budgets for new
Associations.
• Recruited and trained new and future Homeowner Board Members to fulfill the fiduciary responsibilities
to the Association.
The Prescott Companies 01/2001 to 02/2006
Community Manager (One year as Senior Manager)
• Inspected and facilitated the maintenance of common area to ensure industry standards were maintained.
• Kept Associations compliant with Civil Code.
• Prepared Board Packets and kept Minutes of Board Meetings.
• Advised Boards to help them effectively make decisions governing the Association.
• Enforced CC&Rs and worked with membership to remain compliant with the Governing Documents.
• Managed architectural submittals, which included a Custom Lot association.
• Oversaw vendors to maintain the standards of care for the Association.
• Effectively resolved homeowner complaints.
KEVIN GOETSCH, MBA, CCAM
Cal Stores 06/1999 to 12/2000
Store Manager
• Supervised, trained, and coached Two (2) Managers and Twelve (12) Sales Associates.
• Oversaw the day-to-day operations of a retail sporting goods store with annual sales of Two (2) million.
• Merchandised and advertised to optimize sales.
• Lead the Sales Team in providing excellent customer service to all customers to meet and exceed weekly
sales goals.
• Recruited new sales associates for part-time and seasonal work.
• Utilized local marketing and promotions to increase monthly sales revenue by three (3) %.
EDUCATION:
Arizona State University Graduated 12/2009
MBA - W.P Carey School of Business
California State University San Marcos Graduated 12/1997
Bachelor of Science – Business Administration
Emphasis: Service Sector Management
CERTIFICATES:
Certified Community Association Manager (10 years) April 2003
Six Sigma Green Belt September 2006
REFERENCES:
Alisa Toalson
Vice President Inland Empire
Professional Community Management
********@***********.***
Jerry Provansal
Owner/Tree & Landscape Consultant
***********@***.***
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