Manager Customer Service

FIRAS M. ELOWE

*****.*****@*******.***

Phone: 619-***-****, Mobile 619-***-****

PROFESSIONAL SUMMARY

MBA/ Global Management degree with international trading, project management, and organizational operations

experience.

Fluency in English and Arabic.

Proficient in establishing domestic and international communications and building relationships.

Expertise in researching, collecting, translating, and recording statistical and confidential information.

Proficiency in computer applications within Microsoft Office such as Excel, Word, Outlook and Power Point.

Knowledge in computer support (Hardware and Software).

Experience in general business operations, office administration, and accounting.

PROFESSIONAL EXPERIENCE

Omni2Max Inc., California - USA

Director of International Operations 2013-Present

Conduct international research for potential projects with governmental entities and U.S. Embassies in Middle

East.

Establish effective communication strategies using both languages, English and Arabic

Developing and maintaining collaborative relationships with government entities, domestic and global service

providers, and professional organizations.

Managing daily international operational activities.

Establishing long-term goals and building effective strategies for global expansion.

Jessamine Life Inc., California - USA

International Operations Manager 2011-Present

Conduct market research to explore future opportunities domestically and globally.

Build and maintain effective strategic relationships.

World Trade Center San Diego, California - USA 2011-2012

International Research Associate

Performed international market research, developed trade information packets, and wrote reports on specific

markets and industry segments.

Assisted in coordination of various international events, exhibitions and member presentations.

Maintained, updated and organized department records.

Established local and international communication with various levels of management and a variety of clients to

extract information and identify opportunities.

Assisted in writing and translating flyers utilizing English language as well as Arabic language

Staples Office Supply Superstore - San Diego, California - USA 2007-2008

Business Equipment Specialist

Expedited customer inquiries and provided support for merchandise and information, sale of additional products

and services.

Performed technical duties including, but not limited to computer diagnostics, installations and optimizations.

Responded to telephone inquiries from customers and stores

Provided work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems

Empire Holdings LLC - Amman, Jordan 2006-2006

Senior Program Coordinator

Conducted research in multimillion dollar construction projects.

Prepared, planned and scheduled meetings with international firms.

Established and maintained filing system, prepared documents, and drafted business correspondence.

Supported the CEO and executive management teams, providing all necessary research and professional services.

Managed company headquarters including vendor relationships, office equipment, furniture, and supplies.

Initiated local and international communication via phone and email for future opportunities.

Unity For Mobiles Ltd. (I 2-Mobile) / NOKIA - Amman, Jordan 2005-2005

Operations Manager

Managed warehouse personnel and developed new inventory tracking system with results of reduced losses, time

savings, improved monitoring and control of inventory for the Customer Service Center and all the branches.

Assured that procedures were followed for fast and effective delivery of parts to shops and sub-dealers.

Managed daily office operations, and developed administrative policies/procedures.

Itsalat Iraq. (I2-Mobile) / NOKIA - Baghdad, Iraq 2003-2005

Office Manager

Coordinated all aspects of office administration and general business operations, including supervision of 73

office staff members, and furnished / supervised multiple offices and stores.

Spearheaded office remodeling project to present a more professional appearance, improve space utilization, and

streamline foot traffic.

Developed and implemented all the administrative forms and procedures for hiring, payroll, employee benefits,

security, and personnel services.

Managed support functions such as general labor, security and transportation.

Supervised supplier’s accounts, transactions and negotiations.

Al-Obaidi For General Trading and Marine Services - Baghdad, Iraq 2001-2004

Senior Office Manager

Coordinated and managed office staff of 14; created schedules to ensure smooth daily operations.

Established, developed, and managed all administrative forms, processes, hiring, payroll, and policies.

Installed and maintained computer-based accounting system to manage office finances and organized information

to ensure data integrity, generate reports, and provide easy access to information.

Provided administrative oversight of all issues related to government and regulatory compliance.

Managed and supervised all general accounting functions including A/R and A/P, bank transactions, daily

deposits, petty cash, financial records, and provided financial reporting.

Supervised and managed the owner’s personal properties and accounts with full responsibility.

EDUCATION & LICENSES

University of Phoenix; San Diego, CA

MBA/Global Management, 2012

Capstone Project: The Case for Establishing an Up-Market Cigar Lounge in San Diego

Certificate of Completion (Accounting), 2009

San Diego Community College District – Continuing Education

Bachelor Degree in Business Administration (Major in Accounting ), 1996

Mustansiriyah University College of Economics & Administration -Baghdad-Iraq

Evaluated by Educational Credential Evaluators, Inc. ECE- USA

HONORS & RECOGNITIONS

Delta Mu Delta, 2011 - International Honor Society in Business.

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