Business Analyst

ﻗ ﺎل ر ﺟ ﻼ ن ﻣ ﻦ اﻟﱠﺬ ﯾ ﻦ ﯾ ﺨ ﺎﻓ ﻮ ن أ ﻧ ﻌ ﻢ ﷲﱠ ﻋ ﻠ ﯿ ﮭ ﻤ ﺎ

اد ﺧ ﻠ ﻮا ﻋ ﻠ ﯿ ﮭ ﻢ اﻟ ﺒ ﺎ ب ﻓ ﺈ ذ ا د ﺧ ﻠ ﺘ ﻤ ﻮ ه ﻓ ﺈ ﻧﱠﻜ ﻢ ﻏ ﺎﻟ ﺒ ﻮ ن

SHAGY A. ELHALAWANY

و ﻋ ﻠ ﻰ ﷲﱠ ﻓ ﺘ ﻮ ﻛﱠﻠ ﻮا إ ن ﻛ ﻨ ﺘ ﻢ ﻣ ﺆ ﻣ ﻨ ﯿ ﻦ

1906 Topeka Way, Colton CA 92324

Cellular: 503-***-****

E-mail: *****.**********@*****.***

EDUCATION

Master of Business Administration August 2012

Operations and Technology Management concentration GPA 3.70/4.0

UNIVERSITY OF PORTLAND Portland, OR

Master of General Surgery May 2009

AIN-SHAMS UNIVERSITY Cairo, Egypt

Bachelor of Medicine and Surgery December 2004

CAIRO UNIVERSITY (KASR EL-AINI HOSPITAL) Cairo, Egypt

NON-CLINICAL WORK HISTORY

ALLIED INFORMATION TECHNOLOGY SERVICES Cairo, Egypt

Team lead Oct 2006-Oct 2007

Successfully managed 17 employees, scheduled work hours, resolved conflicts, and determined promotions and salaries.

Directly supervised a 7 person team of Quality Control Editors to maintain the quality of the work was 99% at all times.

Challenged to add more accounts by delivering work before the turnaround time thus generating the company more revenues.

Directed daily operations of the team, analyzed workflow, established priorities, developed standards and set deadlines.

Evaluated team performance levels and recommended professional development initiatives.

Developed and presented training materials to new employees.

Quality Control Supervisor Oct 2005-Oct 2006

Promoted to be the first team lead of 17 members. Trained and managed 7 medical transcriptionists and achieved significant

improvements in their productivity. Maintained the quality of the files to 97%. Reviewed forms and reports and conferred with

management and team members about applications used, accounts and deadlines, and to identify problems and improvements.

Medical Transcriptionist Jun 2005-Oct 2005

Joined my trainees to ensure the successful launch of the first working unit. Was instrumental in handling the team in the new

work environment. Transcribed files at an average rate of 70 wpm and maintained the quality of the files at 95%.

Medical Transcription Instructor Jan 2005-Jun 2005

Taught new recruits medical terminology. Supervised touch typing and medical transcription training to reach the goal of at

least 45 wpm with a quality of 90%. Recruited, hired, and supervised staff, and participated in staffing decisions.

Coordinated the building a simulation for the medical transcription training environment.

Met with management to solicit cooperation to launch our first working team unit of the company.

CLINICAL WORK HISTORY

MATARIA TEACHING HOSPITAL Cairo, Egypt

General Surgery Resident and Specialist Oct 2006-Aug 2010

TORA PUBLIC HEALTH MEDICAL OFFICE Cairo, Egypt

General Practitioner Mar 2006-Oct 2006

ACADEMIC PROJECTS

Sustainability in Healthcare

Evaluated a dental office for its baseline sustainability position.

Developed an action plan that can save an estimated cost of 45% and 55% in their first and second year respectively.

Marketing plan of The Right Brain Initiative

Structured a new customer base and improved the marketing communication channels.

Developed a plan with an expected revenue between $80,500-$103,500 per year for the next five years.

Oregon Health & Science University (OHSU) Warehouse

Extracted the min and max data of the inventory system. Built a simulation using R project to test the efficacy of the system

with the available constraints. Developed a plan for the execution of the project.

Systems Analysis of an Outpatient Clinics Cycle

Analyzed the current outpatient clinic process of Road ElFarag National Eye Center in Cairo, Egypt.

Dissected and refined the processes and digitalized data storages making the system efficient with no redundancy.

COMPUTER SKILLS

Operating system: Windows 95/98/ME/Xp/Vista/7 and have a familiarity with Mac OS

Advanced in Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

Beginner in Microsoft Access, Microsoft FrontPage and Microsoft Project.

Experience in Banner (Data/Document Management System), Nolij (document imaging software), and R project

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