Sales Management
Resume:
Regina
Roberts- Swope
Drive
Nashville, TN
37211
*********@***.***
Office
Cell
Regina Roberts- Swope
Summary
. Profit oriented professional seeking first or second tier management
position / Regional VP of Sales & Client Development / Developing joint
venture relationships with Hospitals/Physician practices and direct
responsibility for revenue growth. Developing strong relationships with
hospital C-suite and physicians to develop a joint venture strategy in the
local & national market. Customer focused individual, able to understand
customer needs and develop and implement creative solutions to maximize
growth and new business development of territories. Sales of products &
services. Prepare audits for Hospitals and Healthcare systems across the
US and worked with many CFO's on budgets and growth opportunities. and 10
years experience in selling software to C-level - hospitals and hospital
systems. Marketing of products and services 10 years experience. Revenue
Cycle Management & Manage Care Industry. Revenue Cycle experience areas
are: Relationship Management, Claim Management, Performance Management.
. Strong Analytical Skills, Excellent Communications skills, Outstanding
Organizational skills, Solid Planning and strategic experience, Problem
Solving skills, Extensive Customer relations skills, Proficient in time
management, Proficient with excel, word and MS Projects.
Revenue cycle/client management experience that involves developing joint
venture relationships with Hospitals/Physician practices and direct
responsibility for revenue growth. Revenue Cycle experience in areas of
relationship management, claim management and performance management.
Experience fostering strong relationships with hospital C-suite and
physicians to develop a joint venture strategy in the local & national
market.
Customer focused individual, able to understand customer needs and develop
and implement creative solutions to maximize growth and new business
development of territories.
Prepared audits for Hospitals and Healthcare systems across the US and
worked with many CFO's on budgets and growth opportunities.
10 years' experience in selling software to C-level - hospitals and
hospital systems.
10 years sales of marketing of products and services AR Issues collections
and VP of Development.
3 years experience GPO'S Material Management for Healthcare.
10 years experience RFP'S writer - GPO's, IDN's, Federal, Government,
State, Healthcare.
Relationships with Premier, Magnet, MedAssets HealthTrust/ HPG and also
registered with most of the healthcare systems when bids are released &
Registered with FBO.GOV bids.
Experience
SAINCE, Inc
8-17-2011/ 4-
26-2013
VP of Client Development (Department has been Eliminated)
Healthcare Sales for Medical Transcription Services. Provider of clinical
documentation services to hospitals and IDN'S across the country. Meeting
with CFO'S and HIM Director's concerning Medical Transcription Services,
Strong customer service skills and management of accounts. Helping
Hospitals and IDN'S to consolidate and integrate clinical documentation
processes. Strong EMR & EHR knowledge. Working with executive level staff
of Hospitals,IDN'S, Hospital Systems, Physician Practices, GPO'S and
Clinics.
New Business:
GPO's - Premier, MedAssets, Magnet, HPG Pending as of 4-26-2013 - made
final round.
2 - Large Healthcare System - Pending .
5 - New hospital accounts.
1- New IDN- 30 hospital acute care IDN.
New Business Pending:
1. UHS -60 Behavioral Hospital.
2. HPG.
3. Single facility/ Landmark salt lake city.
4. WNC Health Network -30 acute facilities.
5. RFP'S -Erlanger, University Medical Center of Nevada.
Solutia Revenue Recovery, Inc. (company sold)
2-28-2010/4-17-2011
VP of Client Development
Healthcare sales for collections of AR and cleanup projects. Hospitals,
Physician Practices and healthcare systems. RFP writing for bids& pricing,
Seventeen years' experience in the specialty's areas of AR for hospitals,
Budgets and Executive management .Manage day to day business, Develop and
implement regional management structure, Responsible for startup and
implementation, Serve as liaison between client, Build strong relationships
with clients, Responsible for implementing and updating and maintaining
agreements Strong problem solving skills and analytical skills, marketing
of new products and services and maintaining relationships for new business
and client business. Working with CEO's and CFO's at facility level and
Healthcare System Level. Responsible for support of all accounts with the
dad -to- day account management functional areas. Education of all new
clients for services and processes.
CHS 3 meeting completed decision May 1st - Pending.
Ten RFP'S Pending.
Five proposals pending - small to medium accounts.
Four verbal commitments. Medium facilities.
Two page pipeline line report on new business pending.
Ten new accounts within 12 months.
RECEIVIA (LAYING OFF STAFF DUE TO ECONOMY) 2-5-08/1-23-09
VP Sales/ Southeast Region
Sales to Healthcare Systems/ Physician Practices/ Services Collections
Insurance verification, Software Tools/Revenue Cycle Management, special
projects. Medicare & Medicaid Experience, billing.
Working with CFO's CEO'S and senior staff. Relationship Management, Claim
Management, Performance Management,
Skills: Delivery of excellent account management, VP of collections,
Provide consulting expertise, and consult with appropriate key stakeholders
to identify issues related to revenue cycle performance and develop an
appropriate action plan. Claim Management to design a workflow process for
each client, Review placements, Action plan development, and document track
and resolve issues in CRN.
Baptist Memphis - Pending Business Proposal / six facilities.
VA Hospitals National - Awarded national BPA / Insurance verification&
billing.
Dekalb Medical Center - New Business.
Life Point Healthcare Systems - Pending.
CHS Healthcare System -Pending.
Nashville General Hospital - Contract pending
Reimbursement Specialists (Company sold to larger Corp) 3-1-03/1-22-08
Regional Vice President/ Senior Account Executive
Meeting with CFO's / CEO's / Physician practices on assisting them with
budget's and collection issues selling our services in collections,
assisting in preparing each facility with audits, financial software /
coding and Charge Master Referrals. MSO Business / Territory United States.
Ten years' experience selling collection services as well. Proposal
writing, Management Tools, Financial software. Training / implementation/
training of claims software to facilities. Marketing of all products &
services. Revenue Cycle Management - Involved Relationship Management,
Claim Management, Performance Management, Knowledge and experience with
hospital registration, billing, cash posting, and collections. Medicare,
Medicaid and other third party payer. Experience in revenue cycle systems.
Skills: Delivery of excellent account management, VP of collections,
Provide consulting expertise, and consult with appropriate key stakeholders
to identify issues related to revenue cycle performance and develop an
appropriate action plan. Claim Management to design a workflow process for
each client, Review placements, Action plan development, and document track
and resolve issues in CRN.
Proposal's that were ready to close:
Baptist Memorial Hospital Memphis - Collections and MSO Business $400,000.
(CLOSED).
Baptist Memorial Hospital Memphis - Collection services ARK Hospitals
$600,000. (CLOSED).
Erlanger Medical Center - Chattanooga - Collections services-
$475,000(CLOSED).
Vanderbilt Medical Center Nashville - Reviewing needs so I may prepare
proposal. (CLOSED).
Children's Hospital CA-Preparing proposal for 97 million in AR. (PENDING).
Other proposals were in the pending status when left company.1 to 2million
quota made for each year of service/ products such as financial software
and collections.
Care data (Company sold to larger corporation)
10-15-99/2-28-03
Director of Sales / Southeast Region / Senior Account Executive
Meeting with CFO's and CEO's of hospitals and Physician's and Manage Care.
Responsibilities are Web- enabled Application and Tool and Vertical
Internet Search Engine. Quality healthcare data and analytical systems.
Committed to helping companies make better business decisions regarding
strategic planning, marketing planning, and market analysis. All products
are web products. All states in the Southeast Region / Texas and
California. Proposal Writing and contract writing to large companies and
financial software / Management. Marketing of all products & services.
Manage Care contracting & referrals.
December Sales 1999 - $192,000 (CLOSED)
January Sales 2000 - $300,000. (CLOSED)
February Sales 2000 - $400,000. (CLOSED)
March Sales 2000 - $ 120,000. (CLOSED)
April thru November 2000 - $343,000. (CLOSED)
January thru May 2001 -$ 878.0009(CLOSED)
(2002 to 2004) 1million to 2million each year quota made
Products are ICD-9 DRG - CPT Healthcare Information for supply, Demand,
Utilization, Forecasting - Avenir - Healthcare market analysis and
planning tool. Healthpac datasheets with fully integrated reporting and
mapping software. It analyzes the healthcare environment for any
geographic area in seconds Use: research, analysis and planning, strategic
planning, and site analysis. Products were sold to Major players in the
managed care industry. Proposal writing and contract writing / management
of territory and territory's. Work with hospitals CFO'S / CEO'S and
Physician's practices. Software /claims implementation training to
facilities.
Cap Analyst - Software program that combines proprietary reimbursement
rates and utilization forecast to calculate capitation rates for
evaluating and negotiating managed care contracts.
Specializing in ChargeMaster for outpatient billing for acute Care
facilities.
Fee Analyst - Combines proprietary fee and reimbursement rates with user -
friendly reporting software tools. Products were sold to major players
in the managed care industry.
Patient Care Analyst - Internet base reporting system for the analysis of
hospital discharge data.
Center Of Excellence Program - Preparing hospitals for audits/Healthcare
consultant. ChargeMaster / APC pass through/ coding.
E- Chart / Pad - Documentation chart with voice recognition for
physician's to save on transcription cost. Product sold to the managed
care industry.
Management Financial Services, Inc. (Company sold to NCO) 11-10-
97/7-20-99
Senior Account Executive / Sales Manager / Southeast Region / Medical Sales
Services sold / contracts to hospital's nationwide services were clean-up,
early out programs, bad debt collections, outsourcing of business offices,
computer conversions, in house programs, training CFO's and Business
Office Director's. Financial consulting to hospital's and analysis
reports for hospitals. Manage care industry & Revenue Cycle Management.
Proposal writing /contract writing/ financial software/ Management of
territory and territory's. Implementation training to facility's for
claims software. Medical Billing services to all specialties.
Personally scheduled presentation appointments to hospitals / CFO's and
Business Office Directors. All sales revenue was developed by self -
generated leads.
Sales Revenue 3 Million.
Sales Territory Southeast Region / Western Kentucky, Western TN, Western
Georgia, All of Alabama and Atlanta Georgia.
Scheduled appointments 50- 100 calls a week.
Development marketing strategies.
Coordinating company functions in sales and marketing.
Target customer service accounts and new accounts.
Training of staff in accounts receivable as well as corporate level staff.
Account Manager / Director to develop territories and increase
Business to house accounts.
Manager / Director of staff in the development of sales and marketing
programs.
Worked closely with pharmacists, physicians, home health seniors and other
healthcare professionals.
1990-1996 Baptist Healthcare
. Medical Assistant / Manager clinical / Marketing
. Strong communication skills with back office management. Phone
. Triages, patient treatments, injections, six years experience with RX
calls, and also set up physician practices in satellite offices and help
market office specialties to potential patient base. Lab experience six
years and also six years of surgery assistant for Dr. Gary Oakes / Primary
care. In charge of all pharmaceuticals Reps for the Group of ten
physician's. Software experience office and hospital / training.
. Manage Care Choice, and Patient Satisfaction, Case Management, Medicaid
Manage Care, Fund Management and Medicare Profiles, Utilization Review /
Management involving data collection review and / or authorization,
especially for services such as specialist referrals, emergency room use,
and hospitalization. Well-versed managed care nomenclature.
. Education -1987 Bachelors / Education
. 1982 Nursing/ Assistant / Medical Assistant.
. HFMA - Member
. HFMA - Member Spotlight April 2011 issue.
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