Customer Service Sales

PENNY M. SUNSHINE * Eros Drive

914-***-**** ********.*****@*****.*** Airmont, New York 10952

Organizational development leader with expertise in facilitation and training delivery. Keen ability to analyze

and deliver organizational needs identified through employee surveys, interviews, 360-degree assessments,

focus groups, and observation. Project manager and instructional designer for classroom and e-learning on

Change Management initiatives and Leadership Development programs. Focused, client-centric collaborative

approach to identifying needs and problem solving. Recognized ability to motivate and lead diverse teams.

Professional Experience

Benjamin Moore Paints Corporate Headquarters Montvale, NJ

Manager, Training & Development Projects 2008-2013

Learning & Development Consultant 2007-2008

Manage learning and development initiatives in organizational development, leadership and sales training.

Facilitate core leadership sessions for seasoned and emerging leaders. Coach presentation and sales skills.

Instructional design and storyboard for online and classroom learning.

Leadership Training

Develop and facilitate sessions in leadership, time management, performance management, and

business development for both retail and corporate partners

Utilize a variety of training and assessment tools including Achieve Global, various 360’s, TKI

Conflict Mode, FYI Korn/Ferry Lominger Guide

Provided Change Management support and training during large-scale product transformation and

elearning roll out

Course Development

Created the “WOW” Customer Service training program for roll-out to over 4000 independent North

American retailers

Authored numerous elearning and classroom courses in product and color knowledge

Produce and develop online learning content using software such as Captivate and Articulate

Sales and Field Development

Manage training across 10 U.S. markets and 3 Canadian markets. Coach, supervise and motivate

field staff, Train the Trainer sessions

Develop training strategy for independent channel

College Intern Program Leader

Facilitate presentation skills seminar and leadership panel for college interns

National Sales Events

Led planning team in production of national sales meetings

Transformed, streamlined sales meetings by introducing planning template

Vendor Management

Consolidated vendor relationships resulting in savings of over $100K

Willis Global Broking Group New York/London 2003-2007

Senior Training Specialist

Internal consultant to executive leadership on performance management, succession planning, talent

development and retention. Facilitated and developed core leadership training curriculum using classic films

to illustrate leadership styles, Franklin Covey and Willis Leadership Model.

Developed and led leadership roundtable forums for executive management on management

challenges using a peer review model

Developed best practices in sales techniques resulting in increased cross-selling in retail and

reinsurance divisions

Prepared confidential talent assessments of regional managers

Routinely measured behavior, sales and retention to assess ROI of training programs

President, Sunshine Consulting 2001-2003

Self-employed training consultant in organizational leadership, performance management, compliance,

diversity and communication. Seminar leader for Leadership Training, Project Management, Process

Mapping, Work Flow Analysis

Developed and led sessions in Leadership, Project Management, Interview Skills for corporate

and non-profit clients including the Metropolitan Museum of Art

Facilitated sessions using Myers- Briggs, DISC, Perceptions of Leadership

Training, Compliance and Grants Officer 1987-2001

Palisades Interstate Park Commission

Employee Training, Contract & Grants Management, Construction Supervision

Developed new hire orientation, conducted EEOC and Title IX compliance programs

Managed contracts for NY State Parks in historic preservation and parkland protection.

Successfully completed on time, under budget on-site $2 million capital construction project

Affiliations

2004-Present Make-A-Wish Foundation of the Hudson Valley; speaker

2001-Present ASTD American Society for Training and Development

1999-Present Leadership Rockland 1999 Graduate; selection committee,

alumni committee, teen leadership program facilitator

1997-2003 Arts Council of Rockland; Board Member

1999-2003 Toastmasters; secretary

Education & Certifications

Master of Science in Education Lehman College, New York

Bachelor of Science SUNY Brockport, New York

Professional Development Workshops, including: 360-Degree Assessment & Analysis, Effective

Management Skills, Challenges in Supervision and Management, Diversity, Sexual Harassment Prevention for

Leaders, The Oz Principle, Perceptions of Leadership, The Disney Institute

Achieve Global certified trainer/developer in Leadership, Sales and Customer Service, Adult

Learning Techniques

Trained in administration of Thomas-Kilmann Conflict Mode Instrument

PENNY M. SUNSHINE 914-***-**** ********.*****@*****.***

http://www.linkedin.com/in/pennysunshine/

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