Help desk

ROBERT RUSSELL 772-***-****

**** *.*. ****** **. • PORT SAINT LUCIE, FL 34953 • *************@***.***

EDUCATION

Associate of Science (A.S.), Computer I.T. Completed June 2012

Indian River State College Fort Pierce, FL

CompTIA A+ Certification Completed April 2008

WORK EXPERIENCE

Computer Operator August 2011 – Present

Globe Wireless Port Saint Lucie, FL

Provide remote monitoring of 500 Linux, Windows and Dell servers for potential connectivity losses and

extended periods of inactivity for 10,000+ sea vessels and 200,000+ end users.

Diagnose SMS text message forwarding failures, email server message processing backup errors, and VoIP server

call management malfunction.

Troubleshoot VoIP, SMS, Email, Ring Page, VSAT, and Digital HF radio communication issues with

diagnostic tests, including restarting a service or machine, pinging the dispatch server, sending a test message.

Create trouble tickets and generate customer outage notifications.

Forward, cancel, and re-send messages between ships using proprietary software.

Senior Data Entry Representative April 2010 – August 2011

McKesson Inc. Port Saint Lucie, FL

Created an intranet site providing 200 healthcare software training documents for a certified health care

information technology provider.

Selected and implemented open-source software PDF conversion software that saved thirty daily minutes for

25 employees and $5000 per year in service and supply costs by converting medical billing reports to PDF.

Input and logged billing information for twenty medical offices using Microsoft Excel, Microsoft Word,

AccuTerm, and telnet.

Performed QA of invoices by comparing patient medical forms to corresponding insurance billing

guidelines prior to patient bill finalization.

Provided technical support to 100 staff, including software installation and printer troubleshooting support.

Earned an Employee Recognition Award from the Director of Revenue Services in 2010 and 2011.

Merchandiser March 2008 – January 2010

Lami Products LLC Huntington Valley, PA

Provided $1500 worth of impulse retail products to twelve grocery stores, evaluated store inventories, and

analyzed sales trends to select products and optimize in-store selections, in coordination with Store Managers.

Electrician Apprentice March 2008 – April 2009

Enterprise Electric LLC Nashville, TN

Disassembled, replaced, and reassembled defective electrical outlets, wiring, light equipment, and hand tools.

Generated electrical wiring and piping layouts, as well as installed and repaired wiring, electrical fixtures,

televisions, CAT-5 cables and apparatus and control equipment in coordination with a Certified Electrician.

TECHNICAL SKILLS

Software: Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint Visual Studio

McAfee, Symantec, Kasperspy, VMWare, Citrix RealVNC, LogMeIn, Windows Remote Desktop

OS: Windows XP / 2000 / 7, Mac OS X / Languages: HTML, PHP, Java, C++

Software Support: Software Maintenance and Troubleshooting, Remote Desktop Support, Virus and

Malware removal, Backups and Imaging, Batch File Configuration

Hardware: Desktops, Laptops, Servers, Printers, Scanners, Routers, Switches, iPhone, iPads, Androids

Servers: Dell Poweredge, HP Rackmount servers

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