Customer Service, Call Center Experience
Resume:
Shannon Sanchez
Detroit, MI
************@*****.***
Objective
Pursuing an experience where I will be able to utilize my life experiences as well as my interpersonal skills, to not only allow myself to grow personally and professionally, but to firmly contribute towards the achievement of the mission and values of my employer.
Employment History
April 2013 - Present/Associated Community Services, Southfield, MI
Verifier/Customer Service
Receiving inbound transferred calls from prospective donors for various charities. Verifying the
donor's information, asking for the sale and/or mailing a pledge card out.
Oct 2009 - Mar 2013/Best Buy, Ocoee, FL
Customer Service Agent
Working at Geek Squad counter
Handling general/customer service inquiries
Processing credit card payments
Checking in/out clients' products from repair/service
Selling Geek Squad services
Sept 2008 - July 2009/Accent Marketing, Eustis, FL
Customer Service Rep
Answered an average of 200 calls via Sprint Wireless call center queue. Handled general inquiries,
payment matters, and technical issues regarding cell phones.
April 2008 - Sept 2008/McDonalds, Clermont, FL
Crew Person
Rang up customers and presented their orders. Cooked and prepared food.
Nov 2004 - Jan 2006/Airvoice Wireless, Lathrup Village, MI
Customer Service Rep
Answered an average of 100 calls per day via call center queue. Handled general inquiries, added minutes to pre-paid cell phones, and technical issues regarding cell phones.
May 2004 - November 2004/McDonalds, Ecorse, MI
Crew Person
Rang up customers and presented their orders. Cooked and prepared food.
Oct 2001 - Aug 2003/American Society of Employers, Southfield, MI
Salary Survey Assistant
Helped conduct and analyze salary and employee satisfaction surveys to 800+ companies throught
Michigan, providing them with results.
May 2000 - Oct 2001/Xochimilco Restaurant, Detroit, MI
Waitress
Waited on tables and served food and alcohol in a very fast pace moving environment.
May 1998 - May 2000/McDonalds, Detroit, MI
Shift Manager
Opened restaurant on a daily basis, prepped food for opening and guided crew into lunchtime transition.
Education
GED Diploma 1999
Franklin Adult Education, Detroit, MI
Abilities
2 years retail experience
4 years call center experience
10 years customer service experience
Excellent written and verbal communication skills
Excellent computer skills
Moderate Spanish skills
References
Wendy Castellanos - Auditor, Marriott - 305-***-****
Cierra Jackson - Senior, Operations, Best Buy - 407-***-****
JJ Ocampo - Customer Service Rep, Sprint - 407-***-****
Contact this candidate