Customer Service High School

Crystal Porter

Address: **** ****** ******, ********* ********

Phone: 313-***-****

Email: ***********@*****.***

Skills and Abilities

• Strong Communication Skills

• Ability to learn new tasks quickly and efficiently

• Effective problem solving capabilities

• Customer oriented

Professional Experience

Care Provider

• Applied clean dressings, slings, stockings, or support bandages under direction of nurse or physician

• Instructed or advised patient on issues such as household cleanliness, utilities, hygiene, nutrition or infant care

• Assisted patient with dressing, undressing, grooming and bathing

• Cleaned rooms and work areas

• Cared for individuals or families during periods of incapacitation, family disruption providing companionship, personal care or help in adjusting to new lifestyles

• Administered bedside or personal care such as ambulation or personal hygiene assistance

• Collected and returned dirty dishes to the kitchen for washing

Customer Service Representative

• Checked to ensure that appropriate changes were made to resolve customers’ problems

• Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints

• Recommended improvements in products, packaging, service or paying methods and procedures to prevent future problems

• Solicited sales of new or additional services or products

• Communicate with customer regarding orders, comments and complaints

Cashier

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

• Assisted customers by providing information and resolving their complaints

• Assisted with duties in other areas of the store, such as monitoring restrooms or bagging and carrying out customer items

• Calculated total payments received during a time period, and reconcile this with total sales

• Cashed checks for customers

• Maintained and cleaned checkout areas and completed other general cleaning duties such as mopping floors and emptying trash cans

Work History

Kroger Stores Customer Clerk Southfield, MI 2009-2010

Self Employed Care Provider Detroit, MI 2004-2006

Education

Detroit City High School High School Diploma 2008

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