Customer Service Sales

Parnian Dehdashti

** ******* *****

Foothill Ranch, Ca 92610

*.*****@*****.***

PROFILE

Processing, sales, office management, and customer service professional with twelve plus years experience. Focused, driven individual who is a key team member equally effective working independently. Able to interface with diverse cultures as well as all levels of management. Problem solver, quick learner, coachable professional with focus on compliance, quality, accuracy, and superior customer service at all times. Consistent award-winning and record-breaking performance in private university/career college industry.

KEY SKILLS/ABILITIES

• Sales – extensive sales experience, exceptional up-selling ability/experience

• Outstanding rapport building, relationship fostering, and customer service skills

• Exceptionally well organized with a track record demonstrating self-motivation, creativity, and initiative to achieve both personal and corporate goals

• Able to balance competing priorities and tight deadlines

• Known for quality, timely completion of projects Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, PeopleSoft, Oracle

• Translate when needed for the international students

PROFESSIONAL DEVELOPMENT

• Admissions Training (training included admissions/sales process and how to apply sales

• Communication and Customer Service, certificate

• Sail Training (Training on Policies and Procedure in Financial Aid, certificate

• Extensive professional training in the areas of business administration, relationship building/ leadership and management.

PROFESSIONAL EXPERIENCE

Argosy University, Orange Ca 2008-Present

Financial Aide Officer

• Work cohesively with Admissions Representatives or Admissions Coordinators in order to facilitate outstanding service to prospective students and their parents.

• Maintain 100% Planning Load. Create Plans and explain the Plan and the student’s/parent’s rights and responsibilities for each aid source. Negotiate Payment Plans. Able to develop Student Financial Plans in concert with Institute procedures and knowledge of Federal regulations.

• Assist students/parents with the completion of the FAFSA. Enter the FAFSA electronically and review the resulting ISIR. Assign the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students’ accounts in a timely manner.

• Responsible for complete and accurate files and paperwork, certify loan applications, and complete Basic Verification/QA and C Code Requirements.

• Maintain consistently clean files shown through Training Assessments for Compliance with Federal/State regulations, school policies and procedures.

Concorde Career College, Garden Grove, CA 2007-2008

Admission Representative/Sales

• Receiving and recording all telephone calls, fax, email or personal inquiries from interested potential students utilizing effective time management and organizational processes.

• Maintaining accurate records of applicant inquiries determines marketing sourcing data and completes all regularly scheduled reports and tracking information.

• Conducting preliminary telephone fact finding during the initial call or visit while establishing a strong rapport with the client and the setting of timely appointments for an interview at the individual campus.

• Completing an initial contact data sheet for data input. Presenting the information in an acceptable, informal and informational format as prescribed by the company and in keeping with the current established company sales/admissions practice.

Concorde Career College, Garden Grove, CA 2006-2007

Financial Aide Officer

• Assist continuing and re-entering students with financing interviews, financial options counseling and intake processing

• Provide students with accurate information about the application process

• Provide loan counseling and information regarding State/Federal financial assistance, alternative financing, contracts, and/or institutional payment plans

• Determine students’ Title IV eligibility through an approved needs analysis Financial Aid software system

• Process all forms in accordance with State/Federal regulations and Company policies and procedures

• Serve as a liaison between students, business office, and third party agencies/services Inform students of their financial obligations, the institution’s financial options, and financial policies and procedures as related to their educational expenses

University of Phoenix, California 1998-2006

Lead Student Finance Specialist

• Responsible for processing financial aid files through contact management and People soft

• Learning center contact for collection accounts

• Assisted and trained other staff on collection strategy Soft skills and collection strategy training

• Responsible for 300 students in maintaining good account status and collection of outstanding

Balances

• Direct contact with students and resolve customer service issues regarding accounts and

Collection process

• Counsel students with selection of primary option

• Responsible for handling escalated calls

• Responsible for training new employees

EDUCATION

Citrus College/Glendora, CA General Education

Bonita High School/La Verne, CA, graduate

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