Customer Service Assistant
Resume:
Mayela Lopez
*** ******* *** *******, ** *****
************@*****.***
Objective
To obtain a position in a growing organization that can be utilize my skills and allows for advancement.
Qualifications
Provide superior customer service and work quality while demonstrating attention to detail,flexibility,and innovation resolving problems.
Perform under pressure in a fast-paced environment. Transfer to different location when help is needed. Received overnight Stocking
Bilingual
Education
2004-2008
Diploma Fox Tech High schoo
637 N. Main Ave San Antonio TX 78211 210-***-****
Experience 2008-2009
Cashier El Tipiko steakhouse
Job requirements were to greet customers.
Receive payments by cash, checks,and credit cards. Count money in cash drawer at the end of my shift to ensure that the amounts were correct.
Walgreens 2009-2010
Senior beauty advisor
In charge of my own register. Maintain my isle clean,making sure that at the end of my shift everything is in the right place.
Communicate with customer daily,and successfully assisted every customer in merchandise selection. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
Answer telephone inquiries from customers and stores regarding other service issues.
Assist with new employee training including store policies, services, and register operations.
Law Offices Of Garcia, Ramirez,Gonzalez & Pina
January 2011- June 2011
Assistant & Receptionist
In charge of the front desk & dealing with customer up front.
Arrange appointments for clients,but also in charge of the attorneys schedule.
Received emails,packages, FAX & scanned and deliver the materials.
Taking payments through phone or FAX. Received invoices and arranged documents for the payments through Quickbooks.
Attend phone calls, conclude the nature of calls and assisted callers to the proper department.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Answer telephone inquiries from customers and stores regarding the status of their case and other service issues.
Kept detailed messages from the person called upon, containing name,call timing, and business nature.
Reports for any documents that needed to be translated. Perform filing, data management, drafting and editing short office memos.
Assist with all other office administrative duties.
References
Martin Gonzalez 210-***-****
Marisela Granados 210-***-****
Carlos Mota 210-***-****
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