Customer Service Sales

Martin O. Aina Jr.

QUALIFICATIONS

Experienced clerical associate with managerial and office administration skills; Strong typing and keyboarding skills with a proven typing speed of 10,749kph; Accustomed to data entry duties for new clients’ information; Expertise ranges from recording and filing confidential documents, maintaining and recording sales logs, and the constant maintenance and management of inventory; Driven to pay close attention to details from scanning and archiving corporate bills and records into data systems to categorizing and distributing customer information in various ways (mail systems); Quick to retain new information and train new clerical associates accordingly; Great skill-set of scheduling appointments, interacting with customers, co-workers and management; Proficient in Mac, Adobe Illustrator & Photoshop, IT support, and Microsoft Office

EDUCATION

Diploma - Dewitt Clinton High School

Bachelors of Arts - Mercy College (still attending)

PROFESSIONAL EXPERIENCE

Windowrama Office Manager/Sales Assistant 9/12 - Present

Inventory maintenance/management and file keeping and daily recording of sales

Develop and maintain strong vendor relationships

Assists sales team in gaining important customer and contractor accounts

Supports management on jobsite development

High levels of customer service on telephone and in-person

General Electric / Ikon Facility Clerk 1/12 – 2/12

Ship, sort and distribute USPS, UPS, DHL and FEDEX mail and packages with FEDEX Ship Manager and Pitney Bowes mail systems

Organize conference rooms and board rooms for meetings and seminars

Scanned and archived corporate bills/records into data system - Xerox Documate 752 for scanning portion

Maintained inventory and records management

Assist with messenger deliveries and pick-ups – acceptance and processing of messenger deliveries into email notification system

Pricewaterhouse Coopers/LMS Tech Support Representative 2/08 – 8/09

Accountable for overseeing 500+ printers for repair

Ordered, replaced and updated new hardware and software for printers and monitors

Created ticket orders and compiled documentation to resolve emergency issues regarding printers, monitors, and computers

Assisted office staff in resolving technical issues via phone

Dept. of Social Services (HR Administration) Clerical Associate II 12/00 – 2/08

Reviewed and received incoming correspondence and refer to the appropriate unit for processing

Prepared weekly reports

Systematized and managed the accuracy of seeing clients daily

Recorded and filed confidential documents on clients and performed data entry of new client information

Facilitated workshops on job readiness and independent skills

Supervised and trained new hire clerical associates

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