Customer Service Sales

MICHAEL PATTERSON

***** ***** **** *****

Cypress, tx 77429

******************@*****.*** 713-***-****

PROFESSIONAL SUMMARY

Successful professional with experience working in the chemical

manufacturing/distribution, vehicle leasing and retail management

industries. Excellent customer service and multi-tasking skills. Adept at

group dynamics and motivating others to achieve goals. Works in the best

interests of the company, while ensuring the customer experience is

consistently held at high standards. Strong work ethic with high value on

responsibility and integrity. Strengths include:

. Excellent Communication and Listening Skills

. Client-Focused Solutions

. Strong Work Ethic & Integrity

. Team Player

. Continual Meeting and Exceeding Deadlines

. Consistent Follow Up to Ensure Satisfaction

. Ability to Build and Maintain Client Relationships

. Proficient in MS Office Suites

.

PROFESSIONAL EXPERIENCE

Trajan Insurance and Wealth Services - Kingwood, Texas 2011 - 2012

Independent Financial Services Company

Financial Professional

. Advised clients on the best college saving plan options, lifestyle goals,

and retirement financial security

. Building clientele base through multiple referrals and networking events

. Meeting with small business owners to assist them in maximizing employee

retirement programs, by reviewing plans and conducting seminars

Buckeye International, Inc. - Houston, Texas 2007 - 2010

A manufacturer of quality cleaning and maintenance products

Sales Representative (Outside Sales)

. Account base consisted of school districts and government facilities

totaling over $1MM in sales. Ranked fourth in sales company-wide.

. Ensured that all customer orders in assigned territory were meeting or

exceeding customers' expectations in terms of delivery and suitability.

Kept customers informed at all times of progress on their inquiries and

worked toward resolutions to any problems encountered.

. Managed and maintained contacts with established customers. Processed

product quotations and provided continuous follow up throughout the

purchasing cycle.

. Promoted and sold products in compliance with Company's pricing policies

and instructions to achieve maximum return on investment. Increased

business through product sales to new and existing customers.

. Prospected for new accounts within a specific geographical territory.

Doubled territory value yearly and received multiple recognition awards

for outstanding work. Sourced new business by prospecting new customers

via telephone or networking. Established and maintained customer

relationships.

. Identified and evaluated customer operations to aid in identifying

customer objectives, requirements and preferences. Pursued product

applications utilizing personal knowledge, internal specialists or vendor

representatives and other available sources.

Christian Treasures Bookstore - Houston, Texas 2005- 2006

Music Specialist/Sales Associate/Receiving Clerk (Inside

Sales)

. Handled the shipping and receiving process for CD's, VHS, DVD's, books,

etc, and provided information regarding selections to customers and

staff.

. Assisted customers with locating products and answered questions

regarding products

. Took ownership of all assigned areas to ensure that merchandise sizing,

ticketing and presentation were to company standards.

. Performed daily recovery, maintenance and housekeeping.

. Took accurate markdowns, counts and inventories as scheduled.

QUEST-VAPCO Chemical Company (formerly Quest Chemical Co.) - Houston, Texas

2005

Offers a quality line of janitorial and industrial products sold

exclusively through distributors

Customer Service Representative (Inside Sales)

. Handled customer inquiries and concerns in a timely manner. Reviewed

issues with clients to accurately come up with a resolution. Provided

information/data needed to resolve problems related to pricing,

invoicing, and updates on delivery, installation dates, etc.

. Reviewed customer inquiry packages and prepared detailed quotes in

response to these inquiries. Provided product literature and technical

information on assigned product features, applications and specifications

to prospective customers as requested. Closed sales over the telephone.

. Entered customer orders into a database. Received, organized, and routed

job purchase orders through the proper channels. Coordinated with

shipping department, freight lines, and production department to ensure

the timely delivery of customer orders. Followed up on delivery and

shipping status to ensure customer satisfaction.

. Contacted existing customers to maintain the account relationship and

advise them of new product offerings.

Hertz Local Edition - Tomball, Texas 2004 - 2005

Management Trainee (Inside Sales)

. Provided excellent customer service in a consistently busy and

shorthanded office.

. Exceeded location sales and margin goals by working closely with the

Location Manager on assigned tasks. Developed management skills by

successfully meeting daily challenges with hands-on experience.

. Provided a positive customer experience by effective management of the

rental process to include improving the rental process and expediting

contracts.

. Grew sales by expanding marketing efforts to referral sources (body

shops, car dealerships, etc.).

. Maximized margin by selling customers on upgraded services and ancillary

products. Achieved individual sales goals and customer service goals.

. Provided support to the branch's business plan by assisting the location

manager with billing issues and processing payments.

EDUCATION & LICENSING

BBA, Economics

Sam Houston State University, Huntsville, TX, 3.2 GPA

State of Texas Insurance License

Group 1 - Life, Health, Property, & Casual

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