Manager Customer Service
Resume:
Sherry Stinson
Waldorf, MD 20601
***********@*****.***
Objective:
Achieving a position of a manager in a reputed company, through which I would contribute
i n its growth.
Summary:
Dependable professional with fif teen years of experience in providing effective and
comprehensive support to staff and guest. Adapatable to changing situations and f lexible
about working overtime and going the extra mile to make sure that things are done in a
t imely manner.
Qualifications:
• Skilled in Microsoft Word, Excel, Powerpoint.
• Excellent eye for details can carry out actions to improve the appearance of the
p roperty.
• Handle human resource issues to various state laws.
• Positive and upbeat approach to employee relations and guest complaints.
• Remarkable ability to ensure proper selection, t raining, motivation and counseling of
a ll employees.
• Manage a budget while increasing revenues.
• Assess team accomplishment. Motivate personal and develop solid organizational
s tructure.
• Experienced in coordinating with accounting operations, marketing and sales.
Career Accomplishments:
• Increased housekeeping effectiveness by 50% through significant overhaul to
i nspection process and implementation of quality control system.
• In t roduced front desk system, maintained food inventory.
• In sales, consistently achieved gross revenue goals. From 1997-2012 averaging 15%
annual growth each year. Through identifying upsell opportunities, creating revenue
generating programs, growing customer service base, and creatively using the talent
w ithin the organization.
Professional Experience:
Assistant General Manager King Oscar Motel, Tacoma WA (375 unit) 1997-2008
• Provided high-level administrative support and purchasing of business products.
Performed a wide range of business related meeting minutes, and processing
i ncoming mail, maintained a vendor list, ordered products from purchase orders,
payroll, accounts receivable, accounts payable.
• Managed a $2.5 million budget and all hotels operations. Hi red managed and
t rained staff of 30 held full responsibilities of P&L.
General Manager K ing Oscar Motel Lacey, WA (124 unit) 2008-2012
• Managed a $1.25 million budget and all hotel operations, oversaw marketing and
sales, hired, managed t rained staff of 15 people and held full responsibility of
P &L. Increased occupancy to 100% during high season.
• Improved housekeeping standards by 40% by overhauling the room inspections
p rocess.
Education:
Clover Park H igh School, Lakewood WA
General Education, Diploma 1990
Business Computer Training Institute
Basic Office, Computer Skills
Certificate, 1997
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