Management Human Resources

CHRIS COWLES

** ******* **** . **** ********, CT 06119 . 860-***-**** .

*******@*********.***

OBJECTIVE

A role in a challenging environment where my interpersonal skills and

expertise in media/public relations, internal communications, writing and

editing will enhance the organization's image and provide more timely and

potent communications while reducing costs.

SUMMARY PROFILE

Accomplished communications professional with extensive experience as a

journalist and editor in public relations,

web-based marketing and internal communications for Fortune 500 companies

and high-circulation national and international news organizations. Broad

range of licenses and experience in financial services. Articulate, dynamic

and innovative with a proven talent for well-crafted, timely

communications.

. Leadership/Management . Communicating

. Planning .

Economizing

. Problem-Solving . Writing/Publishing

. Conceptualizing .

Negotiating

PROFESSIONAL EXPERIENCE

CRC Communications, West Hartford, CT 1992-Present

Communications Consultant

1. Specializing in public relations, marketing and related roles, including

writing/editing and media/web strategies. Journalist contributing news,

sports and arts-related coverage to national and international news

organizations including Associated Press, Reuters, ESPN, The New York

Times, USA Today, Washington Times, Miami Herald, Fort Worth Star-

Telegram, The Hartford Courant, Chicago Tribune, Houston Chronicle, NPR

and BBC.

Primerica Financial Services, Griswold, CT 2003-Present

Division Leader

2. Expertise in seven specific areas of financial services, work with

clients by designing debt-management programs; short- to long-term

investment and tax strategies; and income-protection plans. FINRA Series

6, 26, 63 licenced.

The Hartford Financial Services Group, Inc., Hartford, CT

2001-2003

Senior Communications/Marketing Consultant

3. Supported internal communications for industry-leading, Fortune 500

company with revenues of nearly $16 billion.

4. Created content for executive presentations, online and print company

publications, and industry journals.

5. Headed the production and distribution of the Monthly Management Letter,

a comprehensive report for senior management detailing the organization's

service and financial performance. Web-content maintenance.

6.

United Technologies Corporation

1995-2001

Pratt & Whitney, East Hartford, CT

Senior Writer

7. Created, edited and maintained online content for one of the world's

leading jet engine manufacturers with

30,000-plus employees worldwide and nearly $7.5 billion in annual sales.

8. Produced The Manager's Briefing Kit, a quarterly publication for nearly

3,000 company managers, featuring in-depth reviews of company financial

performance and environment, health and safety issues, industry and

competitor highlights.

9. Wrote and edited Performance Report, a weekly online publication for

senior management.

10. Collaborated with senior management and human resources in

communicating everything from employee surveys and benefit news to change-

management updates and related information affecting the workforce.

11.

UTC Corporate Headquarters, Hartford, CT

Senior Writer

12. Specialized in writing and editing roles for this Fortune 50 company

with $26 billion in annual revenue.

13. Wrote, edited and maintained text and graphics for corporate

headquarters' intranet site.

14. Produced feature stories for UTC World, the corporation's quarterly

employee magazine.

15. Researched and edited briefings and presentations for senior

management, and served as liaison with Human Resources to communicate

programs and initiatives across the corporation.

Otis Elevator Company, World Headquarters, Farmington, CT

Communications Specialist

16. Dealt with internal and external communications for the world's largest

manufacturer, installer and maintainer of elevators and escalators, with

more than 60,000 employees and annual revenues of $6 billion.

17. Produced and edited The Otis Report, a weekly newsletter for Otis

management worldwide.

18. Generated press releases and assisted with media events and inquiries

on everything from new equipment and products to Otis's extensive

involvement with Special Olympics International.

The Patriot Ledger, Quincy, MA 1986-1995

Reporter/Editor

19. Covered and edited sports ranging from high school and college to NFL,

NBA, NHL and Major League Baseball, for 100,000-circulation newspaper on

the south shore of Boston.

20. Professional soccer beat writer/columnist with experience covering a

variety of international events including three World Cup finals. Regular

contributor to news, arts, business and medical sections.

SELECTED ACHIEVEMENTS

Maintained the most active intranet site of UTC's seven operations by

writing daily articles about newsworthy company and aerospace industry

happenings.

Result: Wrote and published 40% more online reports.

Determined that the Pratt & Whitney intranet was poorly maintained and

lacking relevant and timely news.

Result: Bolstered by a network of contacts, was able to speed up flow

of significant news and make it available to employees. More than

quadrupled news output online and published more than 660 stories in a

10-month period.

Oversaw the effective introduction, use and maintenance of an intranet

between Otis Elevator's world headquarters, North American headquarters,

engineering headquarters and IT leaders, through the formation of the Otis

intranet council.

Result: Better communication between each group and reduced redundant

work.

Assisted in the redesign of an intranet system at The Hartford that had not

been user friendly.

Result: A more intuitive product and substantially increased traffic

due to ease of use.

Oversaw a number of interns and writers until the overnight shift came to

work at The Patriot Ledger.

Result: Developed a smoother-running system of getting text filed on

time, edited and prepared for production and was recognized as a vital

part of the department by management.

Worked with an outside supplier and negotiated the production process for a

weekly company newsletter for upper management that would be distributed

worldwide.

Result: A more timely delivery of finished product and a noticeable

cost reduction.

EDUCATION

Bachelor of Science, Journalism

Northeastern University, Boston, MA

21. Special Recognition: Everett C. Marsten Award for feature writing.

22. Graduate courses in Communications, French and Spanish at The

University of Hartford and Central Connecticut State University.

PROFESSIONAL DESIGNATIONS

Hold producer/variable annuity licenses and FINRA Series 6, 26 and 63

licenses in Connecticut and Massachusetts.

FCC engineering license and 27 years of radio broadcasting experience.

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