Customer Service Sales
Resume:
Timothy J. Wheeler
Edinboro, PA 16412
*********@****.***
RELATED EXPERIENCE
Management and Administration
Order necessary supplies and merchandise through researching the most economical
prices and negotiating when necessary
Assign pricing to new and used merchandise and customer services according to
market trends
Utilize organization skills when scheduling and planning service calls by managing
time and resources
Decide on most effective advertising, budget finances, and schedule vehicle
maintenance
Customer Service and Sales
Sell televisions and electronics by detailing the advantages of the various models
Deliver excellent customer service by explaining the malfunction of their television
to a customer and answering customer inquiries on how to use their new television
Demonstrate features, explain benefits, and negotiate prices of in store merchandise
Handle and resolve customer complaints in order to ensure customer satisfaction
Identify malfunction with television through customer’s description, isolate cause of
problem, and repair
Computer Skills
MS-Excel
MS-PowerPoint
MS-Word
MS-Outlook
WORK HISTORY
Television Repair and Sales Wheeler TV, Erie, PA (1979 to Present)
Co-Owner and Manager (2002-Present)
Technician (1979 to Present)
Salesman (1982 to Present)
EDUCATION
Associates Degree in Computer Technology 1984
Edinboro State College, Edinboro, PA
INTERESTS
Assisting in all phases of home construction and appliance installation, woodworking, and sports
such as volleyball and water skiing
Contact this candidate