Sales Customer Service

MELISSA ZAMOREZ

*** ********* ** ********, **, **223 United States 951-***-**** **************@*****.***

PROFESSIONAL EXPERIENCE

Le Creuset, Cabazon, CA United States

Manager/Keyholder, Aug 2012 – Apr 2013

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Monitor customer preferences to determine focus of sales efforts.

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other

subjects of sale.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and

shipping operations.

Charlotte Russe, Cabazon, CA United States

Manager/Keyholder, Nov 2006 – Jul 2010

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Manage the movement of goods into and out of production facilities.

Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying

within budgetary limits.

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Fossil, Cabazon, CA United States

Sales Representative, Aug 2010 – Aug 2012

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security

practices.

Inventory stock and requisition new stock.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and

vouchers, balancing cash drawers, and making deposits.

Stater Bros Markets, Beaumont, CA United States

Merchandising Clerk/ Cashier, Oct 2001 – Oct 2006

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing

services for customers.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling

merchandise.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or

optical price scanners.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate

change.

Calculate total payments received during a time period, and reconcile this with total sales.

Supervise others and provide on-the-job training.

EDUCATION

Colton High School, Colton, CA United States

High School Diploma, Jun 2001

Concorde Career College, San Bernadino, CA United States

High School Diploma, Jul 2010

ADDITIONAL SKILLS

Medical Administrative Assistant Certificate, Medical Coding Certificate, Medical Records Certificate, 40wpm,

insurance verification, and 11 years of customer service experience.

Contact this candidate