Customer Service Sales
Resume:
ROY A. ERIKSEN, III
***** ******** ***** ***** - *******, TX 77433
***.*******@*********.***
PROFILE
• Offer over 10 years’ progressive experience in the financial services and education industry, with
comprehensive business development and relationship management.
• Progressive experience working with retirement plans/plan sponsors, trusts, foundations, high
net-worth clients (private banking), capital markets, private equity, investment banking, and
commercial/business lending.
• Experienced speaker and trainer on investment related subject matter.
• Effectively define, develop and implement targeted action plans to maximize operational
productivity, efficiency and profitability.
• Experience at designing and delivering financial investment training and course curriculum.
• Proactively hire, train, develop and direct motivated teams and create a collaborative
environment conducive to achieving high levels of employee retention and job satisfaction.
• Steered P&L management, operations management, staff development and client relations
management, demonstrating exceptional multitasking and organizational abilities in achieving
operational goals and timelines.
PROFESSIONAL EXPERIENCE
TEXPERS – Texas Association of Public Employee Retirement Systems – Houston, TX
Associate Director of Programs and Training Sept 2011 – Present
• Provide training and education programs for public defined benefit plans, along with select
private pension plans, 401(k), 403(b), and 457 retirement plans.
• Work with plan sponsors to aid in enrollment of benefits for new retirees for the plans TEXPERS
represents.
• 100% participation from plan sponsors and investment firms for programming events.
• Successfully implementation of a regional training program for plan sponsors at TEXPERS.
• Authored and Co-Authored articles on investment practices and responses to media press
releases.
• Online Media Relations and Website Development
Lamar Consolidated ISD – Houston, TX
Science Teacher and Athletic Coach Jan 2009 – Aug 2011
• Successfully collaborated with faculty and staff to raise TEA rating from Acceptable to
Recognized.
• Designed, developed and delivered district training curriculum for staff development days.
Regions Private Bank – Houston, TX
Assistant Vice President/Private Banker Feb 2008 – Dec 2008
• Achieved $8.6 million in commercial loans and $1.4 million in investment revenue at Regions
Private Bank.
• Conducted portfolio analysis by performing stock analysis and research
• Provided retirement education seminars and consulting services as requested by clientele for
the private banking group and other business segments.
• Identified and met the deposit, credit, investment, and trust needs of high net-worth clients.
Compass Private Bank – Houston, TX
Assistant Vice President/Sr. Preferred Client Officer/Sr. Investment Officer June 2007 – Feb 2008
• Achieved $1.2 million in Investment Revenue, $2 million in Deposit Production, and $1.5 million
in Commercial Loan Production in Q4 2007 at Compass Bank.
• Contributed to commercial lending portfolio of $21 million and deposits of $8 million at
Compass Bank.
• Consistently ranked as top five preferred client officer quarterly.
• Possessed a client retention rate of 90%.
• Promoted superior service and exceptional customer satisfaction by promptly resolving issues
and preventing escalation.
• Acted acting as the single point of contact in responding to customer inquiries, troubleshooting
problems and delivering service education.
Wachovia Bank – Houston, TX
Financial Center Manager/Investment Officer June 2006 – June 2007
• Possessed a client retention rate of 87% and contributed to an investment/pension portfolio
totaling approximately $20mm.
• Secured 100% of my sales goal and provided leads to other area banking partners to complete
the business relationship.
• Contributed dynamic leadership skills in actively mentoring, motivating and coaching
employees, playing a solid role in supporting the development of top-performing team
members.
• Spearheaded diverse administrative activities ranging from staffing, training and performance
evaluation to workflow planning, policies/procedures development and client relations
management.
• Effectively increased business development by actively participating in local community and civic
organizations.
JP Morgan Chase Bank – Houston, TX
Senior Branch Officer/Investment Officer/Small Business Champion Jan 2004 – May 2006
• Consistently ranked as a top performer among peers within district and state territories.
• Possessed a client retention rate of 95% and contributed to an investment portfolio totaling
approximately $50mm in assets.
Achieved numerous corporate recognitions at JP Morgan Chase Bank, for outstanding work
•
performance, excellent customer service and contributions to product campaign within business
unit.
• Conducted comprehensive review and analysis of each customer’s financial profile to identify
and provide financial products and solutions to meet their needs while attaining retail and
investment sales goals.
• Received awards by senior management for outstanding sales production - “Outstanding
Investment Officer”, “Small Business Champion Award”, and “Workplace Checking Specialist”.
EDUCATION
• Bachelor of Science in Geosciences/Business Administration –
Texas A&M University (College Station, TX)
• Successfully completed rigorous curriculum including: Financial Management, Financial
Accounting, Managerial Accounting, Macro Economics & Micro Economics
• CFA and CAIA Candidate
Contact this candidate