Customer Service Manager
Resume:
P.O. Box **** 939-***-****
San German ****.**********.*****@*****.***
Puerto Rico
Dale L. Davis
Objective To implement my acquired knowledge and skill set to the benefit and
growth of the company.
Education August 1994 to May 1995 Weatherford College Weatherford, TX
August 1990 to May 1994 Weatherford High School Weatherford, TX
Honors Diploma in Advanced Placement Studies
Achieved College Level course credits in grades 10-12
Professional January 2012 to December 2012 Bank of America Keller, TX
Experience Teller
Provided Expert-Level customer service while attending to the needs of
customers, such as making deposits and withdrawals, payments to
credit accounts, and aligning customers to fellow associates to
properly attend to further banking and investment needs.
May 2008 to October 2011 Party City Euless, TX
Assistant Store Manager
Oversight of daily store operations and functions, including daily
inspection of store and grounds for cleanliness and possible safety
issues, opening/closing procedures, such as cash drawer
preparation, review of daily sales and financial reports, inspection of
inventory levels and proper re-ordering of product, implementation of
new product into existing plan-o-gram sets, visual merchandising of
sale and high-volume products, attending to specific customer needs
for both individual and business clients, maintaining proper vendor
relations, proper compliance to existing State and City health and
safety codes, hiring, training and scheduling of hourly staff,
contributing to over-all financial success of the store and corporation.
December 2001 to August 2011 UPS DFW Airport, TX
Preload Operations / Service Provider
Daily morning preparation of service delivery vehicles, including sorting
of packages by address, verification of said address, proper loading
of packages into multiple vehicles in order of set delivery route, all
while following strict safety guidelines and within stringent time
frames, often loading three or more service vehicles to full capacity
within four hour time frame. Also, Provided excellent quality delivery
service of customer packages in safe and professional manner within
set time frame.
November 2000 to November 2001 Dillard’s Denton, TX
Men’s Suits
Active promotion of latest and contemporary styles of men’s suits, dress
attire, and accessories to new and repeat customers, including
proper measurement to provide for individually tailored clothing,
while exceeding established sales goals, and assuring for satisfied
and returning clientele.
October 1997 to October 2000 Conoco Fuels Denton, TX
Assistant Manager
Daily oversight of operations of full-sized fueling center, including diesel fuel
systems for tractor-trailer rigs, and full sized convenience store; daily, weekly
and monthly checks of inventory levels, and appropriate re-ordering of
product; following stringent guidelines to comply with city, state and federal
safety protocols; hiring, development, scheduling and proper oversight of
employees, including obtainment of officially required documentation;
maintaining and interpreting for proper utilization full summary of daily reports.
References Norma Juarez, Bank of America, Senior Teller 817-***-****
Eddie Olivo, UPS, Preload Supervisor 972-***-****
Rebecca Espinoza, Bank of America, Teller Operations Specialist
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