Manager Customer Service

Roy Truitt

San Jose, California

T: 408-***-****

C: 408-***-****

***********@**.***

QUALIFICATIONS

** **** ***** ** ********** in Silicon Valley business and government communities developing and managing

business growth and relationships

Resourceful, diplomatic, with integrity and honesty, while being highly organized

Broad knowledge of business leader in Silicon Valley

Built strong teams and efficient systems to grow market share for college and hospitality industry

Chaired the formation of the Tourism Improvement District (TID) for the City of Santa Clara

Developed a strategic business plan to open and operate a new Hilton Hotel in Santa Clara

Served on various non-profit boards: Mission City Community Fund, NorCal/Nevada Teen Challenge,

Santa Clara Rotary, 49’ers Stadium Forum, San Jose Downtown Business Association, and the San Jose

State University Board of Directors Hospitality Committee. All these organizations have grown in funding

and community awareness.

EXPERIENCE

VP of Development and Resources – SUM College, Oakland, CA 2012

Empowered staff to reach high level of creativity and productivity

Developed an “awareness marketing plan” to increase revenues

Student enrollment increased 20% over previous year

Retention reached highest level in history of school

Improved relationships with alumni and partners

General Manager - Hilton Santa Clara, Santa Clara, CA 2000-2012

Successful start-up in hiring and training staff for a visible opening and profitable first year

Property was REVPAR top performer, achieving first ranking also in REVPAR index

Successfully negotiated Union contracts while maintaining a positive partnership with Local 19

Awarded General Manager of the Year Award in 2001 and 2002

Exceeded corporate objectives through collaborative relationships among the hotel staff

Property ranked in top 10% in customer service, Hilton Hotels worldwide

General Manager - Hyatt Sainte Claire, San Jose, CA 1994 – 1999

Opened/rebranded historic boutique hotel after decade of closure

Generated revenue through effective local marketing relationships, 25% year over year

Built strong internship program with San Jose State University Hospitality Department

EDUCATION

Mount Saint Mary’s University, Emmitsburg, Maryland – Business and Finance

SMU Cox School of Business, Dallas, Texas – HR Generalist

Cornell University, Hotel School, Ithaca, New York – General Manager Program

SKILLS

Creating strategic alliances, chairing civic organizations, multi-level managing of complex operations, negotiating

major contracts, opening new markets, recruiting top performers, problem solving, managing union relationships,

possessing imaginative creativity, analyzing P&L statements, and closing mutually beneficial corporate sales.

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