Sales Manager
Resume:
William Gilman
**** *** ****** ****, *******, TN 38125
Cell: 901-***-****
Email: **************@*********.***
CAREER OBJECTIVE
To secure a position utilizing my 25+ years of sales, marketing,
communication and customer service to become an integral part of a leading
edge team
PROFESSIONAL SKILLS
o Skilled in marketing new customer contacts through cold calling and
telemarketing that ultimately result in converting a new contact into a
successful long-term revenue producing customer
o Ability to help clients identify issues within the company and propose
options that would result in cost effective solutions
o Expertise in customer relationship develop which results in additional
sales and new customer referrals
o Maintenance of customer base and leads to give quality follow-up and
renewal information
o Proficient in managing and building successful teams
o Self- starter and excellent ability to multi-task
PROFESSIONAL EXPERIENCE
Larry Crum Insurance Agency - Memphis, TN
October 2010-Present
Associate Agent
o Successfully built book of business in excess of $650,000.00
o Developed business leads and sales strategy to commercial clients in both
Memphis, TN and DeSoto County, MS
o Unique ability to cold call and telemarket that exceeded employer
expectation
o Created and maintained relationships within customer contact that allowed
for additional sales and revenue
o Developed data base to aid customer renewal information that produced a
95% retention rate of accounts
Cavalier Telephone - Memphis, TN
June 2006 - October 2010
Senior Account Representative
Successfully continued to managed sales territory and achieve required
quota as the company transitioned though a merger in June 2006 to
Cavalier Telephone from Network Telephone Corporation
Developed customer/client base of all the Mid-South to sell and manage
communication needs for business and commercial accounts
o Established long term relationships within companies allowing me the
opportunity to determine additional services that increased sales and
revenue
Exceeded company assigned quoted each month
Qualified for elite Presidents Club sales reward each year as one of the
top performers in the region
Sales team leader and trainer
Network Telephone Corporation - Memphis, TN
July 2002 - June 2006
Account Representative
Developed customer/client base of all the Mid-South to sell and manage
communication needs for business and commercial accounts
o Established long term relationships within companies allowing me the
opportunity to determine additional services that increased sales and
revenue
Exceeded company assigned quoted each month
o Assisted Sales Manager in the role of Team Leader and being an integral
part of the hiring and training of all new sales people
o Qualified for the elite Admiral's Club each year as one of the top five
performers in the company
Transglobal Research
July 2001 - July 2002
Manager
o Managed a 24 person call center that aided Northwest Airlines customer
satisfaction and frequent flyer program
o Responsible got the interview process, hiring, and team management of
employees
o Developed a program to motivate employees to exceed their assigned daily
goals
o Reported team objectives/goals daily to executive management team
o In charge of training new employees and helping them develop skills
needed to meet and exceed assigned goals
o Assessed the progress of each tenured employee to insure each employee
attained or exceeded the assigned goals
US LEC - Memphis, TN January
2000 - July 2001
Account Representative
o Sold and supplied communication needs (phone, internet, and email) to
local business and corporations
o Exceeded sales quota of new business per month
o Maintained an installed base of customers
o Mentored new Sales Representatives as an assistant to the Manager
AT&T - Memphis, TN
May 1999 - January 2000
Major Account Manager
o Sold and supplied communication needs (phone, internet, and email) to
local business and corporations
o Exceeded sales quota of new business per month
o Maintained an installed base of customers
o Mentored new Sales Representatives until they were able to obtain quota
LDDS/MCI/Worldcom - Memphis, TN December
1993 - May 1999
Account Manager
o Sold and supplied communication needs (phone, internet, and email) to
local business and corporations
o Exceeded sales quota of new business per month
o Maintained an installed base of customers
o Mentored new Sales Representatives
EDUCATIONAL ACCOMPLISHMENTS
o Attended University of Memphis with seven classes remaining to complete
Bachelor's Degree in Psychology
o Attended a multitude of sales, management, and team building classes
REFERENCES
Available upon request
Contact this candidate