Project Manager Quality Assurance

QUALIFICATIONS PROFILE

I have over ** years' experience in the Information Technology industry;

eight years as Business Analyst, six years as a Quality Assurance/Tester,

and the rest as tech support. I'm a Sr. Business Analyst with experience in

all phases of requirement gathering and documentation, analyzing the

business needs of an application in an organization, documenting business

processes, use cases and business rules, and writing evaluation cases as

well as having basic Project Management experience which includes managing

projects from initiation to closure.

CORE STRENGTHS

Requirement gathering Working with executives to end users

Documentation Time management and prioritization

Excellent oral and written skills Eliciting business processes

Providing Project Management assistants Performing liaison functions

Self-directed

Analytical Business rules

Use Cases Facilitating meetings

Proficient in SDLC

EMPLOYMENT HISTORY

Sr. Business Analyst ( Charter Communication, Greenwood Village, 4/2013-Present

CO

Gathering information to formulate Lead requirement gathering meetings

functional and non functional

requirements

Ability to produce detailed requirements

from interaction with stakeholders

Sr. Business Analyst ( 3M, Greenwood Village, CO 7/2012-3/2013

Ability to work with clients and end Developed business rules

users to explore and understand business Performed gap analysis for the purpose

needs of improving business processes

Participated in JAD sessions with the

client

Developed business use cases

Sr. Business Analyst ( CableONE, Phoenix, AZ 3/2009-6/2012

Ability to work with clients and end Worked with clients to document a

users to explore and understand business conversion plan for the billing system

needs replacement project

Gathered information to formulate Participated in Planning and Analysis

business and functional requirements for meetings between Cable ONE and the new

current and future needs billing vendor

Participated in the creation of the Ability to produce detailed

Request for Proposal requirements from interaction with

Ability to produce detailed evaluation clients to refine and clarify business

cases processes

Business Analyst/Project Manager ( U.S. Airways, Phoenix, AZ 3/2008-5/2008

Met with business owners to formulate Met with business owners to improve

business and functional requirements and documented business processes

Wrote functional and technical Took over managing two ongoing

requirements projects

Worked with development team to help them Took over maintaining several IT

understand the business needs Roadmaps

EMPLOYMENT HISTORY

Business Analyst ( Perot Systems, Phoenix, AZ 9/2007-1/2008

Met with business owners to formulate Met with business owners to documented

business and functional requirements business processes

Wrote functional and technical Presented technical solutions to

requirements existing issues

Tracked and documented issues for Project Worked with development team to help

Portfolio Management software testing them understand the business needs

Configuration of Microsoft Project Worked with business owners to develop

Portfolio Server application and a training plan for the Project

implementation Portfolio Server application

Configuration of Enterprise Project Application integration and enterprise

Knowledge (EPK) application wide rollout

IT Business Analyst ( ACS, Phoenix, AZ 4/2007-7/2007

Ability to work with clients and end Produced detailed requirements by

users to explore and understand business interaction with clients to refine and

needs clarify business processes

Gathered information to formulate Worked on formatting a Request for

business and functional requirements Proposal

IT Business Analyst ( Teacher's Pal, Inc., Phoenix, AZ 10/2006-2/2007

Ability to work with clients and end Created Software Requirement documents

users to explore and understand business utilizing Borland's DefineIT and

needs for a web based project CaliberRM

Produced detailed requirements by Created Use Case diagrams (UML 2.0)

interaction with clients, end users, and utilizing Borland's Together 2006 for

developers to refine and clarify business Visual Studio

processes Created Use Case documents

Gathered information to formulate Worked with our development team in

requirements India

Business Analyst ( Direct Alliance Corporation, Tempe, AZ 10/2004-10/2006

Gathered information to formulate Facilitated meetings with business and

requirements developers

Wrote software requirements for the Helped define and document improved

Statement of Work processes

Created diagrams with the use of Visio Monitored pre-project submissions

Scheduled kickoff/scoping meetings with through the process of becoming a

clients to understand business needs project

QA/Support supervisor ( GrassRoots Communications, Phoenix, AZ 3/2004-9/2004

Managed and trained QA and Support Helped with issue resolution

personnel Maintained systems

Created test plans Tested web conferencing software

Reported defects

Email Quality Assurance ( Motorola/CSC, Phoenix, AZ 6/2000-3/2004

Created test plans Maintained servers in the testing lab

Tracked and reported issues Wrote installation documents

Helped with issues resolution Tested security patches, etc.

Used SQL to write installation scripts

EDUCATION

Master of business Administration in Information Technology

( Western International University, Phoenix, AZ: 1/2006-5/2008

Bachelor of Science of Computer Science

( Colorado Mesa University (formerly Mesa State College), Grand Junction,

CO: 8/1995-5/2000

IT SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Visio, MS Project, and

Outlook . Windows 2000/XP/Vista/2007 . Basic SQL . Familiar with Agile

SCRUM . Waterfall methodology . Software development (full SDLC) . In-house

project management and business analyst tools . Remedy . Knowledge of UNIX

. TopTeam . Various test tracking tools

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