Customer Service Manager
Resume:
Tania M. Karney
Apt ***
Southfield, MI 48034
************@*****.***
Personal Data:
. Energetic, out-going personality, detail and goal oriented
. Excellent written and verbal communication skills
. Professional and time conscience individual
. Team player, willing to work in a group or as an individual
Objective:
To secure a Supervisor position that will allow me to utilize my skills and
educational background to successfully lead a team.
Education:
University of Phoenix Online Study
Phoenix, AZ
AAGS/BSBA/MBA (in process)
Experience:
Snelling Staffing
12/12-present employer
Southfield, MI
Member Solutions Counselor/Collector
. Assisting Credit Union members with Mortgage payments
. Setting up repayment plans
. Counseling members on good payment behavior to preserve or rebuild
credit
. Daily collection calls
Chrysler LLC
08/12-12/12
Detroit, MI
Production/Assembly Line
. Assembling various parts on the Dodge Durango and Jeep Cherokee
Credit Acceptance
05/10-05/12
Southfield, MI
Front End Collector
. Inbound and outbound collection calls
. Educating consumers on the benefits of on time payments
. Assisting consumers with payment plan to bring account current
. Processing one time and recurring western union payments
Account Temps
11/07-06/09
Troy, MI
Collections /Customer Service Rep
. Inbound and outbound collections calls
. Placing 200-250 outbound collection calls daily
. Assisting debtor with settlements and arrangements
. Processing western union payments and ACH payments from bank account
Public Storage
11/07-09/08
Southfield, MI
Assistant Property Manager
. Daily collection calls
. Document preparation for monthly auction
. Maintaining the organization of the office
. Assisting new and existing tenants with rental agreements and property
rules
Advance America
06/07-08/07
Detroit, MI
Assistant Store Manager
. Educating new and existing customers on the terms and conditions of
payday advance loans
. Processing loan advances and payments
. Placing 100-150 outbound daily collection calls
. Administrative office duties, filing, faxing, answering multi line
phone system, daily bank deposits, retrieving funds from financial
institution when available
. Document preparation for outstanding loans being filed with small
claims court
Convergy's
06/05- 09/06
Troy MI
Collections Specialist/Customer Service Advisor/Sales
. Responsible for collecting on 200-250 inbound collection calls daily
. Assisting subscribers with possible cancellation of accounts for non
payment
. Assisting subscribers with directions, dispatching emergency vehicles
to customer location, educating new subscribers on the benefits of
Onstar
. Served as a floor assistant for new hires upon completion of hands on
training, monitoring calls and coaching
K-Mart
08/03-01/05
Bloomfield, MI
Customer Service/Cashier
. Assisting customers with point of sale, processing returns, addressing
complaints and concerns
. Assisting cashiers with nightly balancing of cash drawers
. Preparing registers for shift change
T&C Federal Credit Union
09/99-11/01
Pontiac, MI
Bank Teller
. Assisting customers with daily banking
. Processing cash and check deposits and withdrawals
. Processing loan payments
. Assisting customers with question pertaining to their personal
accounts
. End of day balancing
Contact this candidate