Customer Service Representative
Resume:
Christine D Grijak
Hamtramck, MI 48212
*******@*****.***
OBJECTIVE
A full time administrative assistant position that will enhance my strong customer service skills and capabilities so that I have the opportunity to prove myself as a competent employee.
SUMMARY OF QUALIFICATIONS
Attended numerous Customer Service seminars throughout my employment.
Attended business classes to adapt to changes in the work environment.
Attended the Dean Vaughn Medical Terminology Course. Ranked first in class.
Attended the Heartland Hospice Volunteer Program.
EXPERIENCE
Customer Service Representative/Biller/Dispatcher
Cadillac Coffee Company, Madison Heights, MI
03/2005 to 12/2011
Placed orders via telephone, Internet and walk-in clients. Maintained customer records by updating account information. Quoted pricing to potential customers. Dispatched service calls to technicians in the tri-state area. Ensured all service problems were resolved quickly and to the satisfaction of the customer. Handled UPS freight issues including returns, damage claims and air shipments. Processed financial transactions daily from equipment and product sales.
Customer Service Representative
Henkel Technologies, Madison Heights, MI
04/1998 to 10/2003
Logistical coordinator between Henkel and manufacturing sites. Advised inbound callers on the placing of orders with price quotes. Arranged emergency expedites between freight carrier and customer while communicating with regional manager and sales. Tracked domestic and international orders via the Internet. Posted month end billings for consignment and total fluid accounts.
HMO/PPO/TPA Adjudicator
Selectcare Insurance, Troy, MI
10/1989 to 08/1997
Adjudication of managed health care claims according to fee schedule. Prepared time sensitive billing statements including collections of past due accounts. Analyzed and applied benefits to TPA groups such as Chrysler, Ford and General Motors. Resolved member billing inquiries for HMO, PPO and TPA insurance groups. Applied benefits to Medicare claims. ICD-9 coding of claims to ensure prompt and accurate payment for services rendered.
ER Admissions Representative
Oakland General Hospital, Madison Heights, MI
09/1987 to 03/1988
Obtained insurance, medical and demographic data to register patients to the ER. Verified insurance coverage and benefit levels and collected necessary referrals and authorizations for admittance into hospital. Assisted patients in completing necessary forms and provided financial counseling for those without medical insurance coverage. Compiled and maintained patient charts according to the ER guidelines.
EDUCATION & TRAINING
Diploma, Business, St Ladislaus HS, Hamtramck, MI, 4 year(s)
Certificate, Business, Marygrove College, Detroit, MI, 1 year(s)
Certificate, Medical Terminology, Dean Vaughn Medical Terminology, Troy, MI, 1 year(s)
Certificate, Hospice volunteer, Heartland Hospice Volunteer Program, Roseville, MI, 3 months
CERTIFICATES & LICENSES
Medical Terminology, Dean Vaughn, MI
Hospice Volunteer, Heartland Hospice, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Received Presidential Silver Award for Excellence in Customer Service.
Received Henkel Power Plus Award for outstanding Customer Service.
Currently volunteer to a local assisted living center with my therapy dog, Dexter.
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