Customer Service Manager

ALLISON MURPHY

**** *. ********* *** *** * West Hollywood, CA 90048

954-***-**** • *****.*.******@*****.***

Objective

To obtain a public relations position where I can allocate my strong communication skills, upbeat personality, hard work, and dedication to the success of my employer.

Qualifications

Excellent ability to respond to customer inquiries in a professional manner

Immense ability to maintain a good working relationship with

coworkers, clients and the public, and to use good judgment in recognizing

scope of authority

Strong interpersonal, communication, and organizational skills

Excellent oral and written communication skills including English, grammar,

spelling, and punctuation

Proven experience in greeting and responding to the general public in a fast

paced, service-oriented environment

Demonstrated high-level of abilities of various computer software programs

and fluency in using standard office software packages (MS Office: Access,

Excel, Word, PowerPoint, and Outlook)

Education

Keiser University, Ft. Lauderdale, FL

Associate of Arts Health Services Administration, 2010

Relevant Coursework: Principles of Health Services Administration Medical Office Administration, Coding for Health Services Administration, HC Medical Terminology, Principles of Management, and Human Resource Management

Professional History

J-productions, March 2012- April 2013

Assist with the event production and marketing director with various on-site

responsibilities.

Conduct Internet research for case studies specific to entertainment

events

Handle the entire aspects of an event to ensure that everything happens

flawlessly

Maintain the front office duties such as: filing, answering incoming calls,

checking mail,updating client contacts and contracts

Patriot Management Services, Ft. Lauderdale, FL

Administrative Assistant to Property Manager, April 2010 – Oct 2011

Provide excellent customer service

Assist Property Manager with preparing welcome packages, completing

document request forms, running background checks on prospective tenants

Maintaining up to date records of vendor contracts

Inspecting work performed by service partners and vendors

Conducting building site inspections

Assisting the accounting department with accounts payable and tenant accounts

receivable

Conducting needs analysis for project improvements, issues, and requests for

proposals

Dr. Frank Lomagistro, Fort Lauderdale, FL

Receptionist, August 2009 - February 2010

Received phone calls

Scheduled appointments on the phone and online

Checked patients in and out of the office

Pulled, filed, and organized charts

Prime Mechanical Service, Pompano Beach, FL

Secretary/Receptionist, June 2005 – August 2008

Received phone calls, determined the nature of the calls and directed callers

to the appropriate department

Successfully arranged appointments between clients and employees

Responsible for typing memos, reports and other correspondence

Took detailed messages for person called upon, including name, time of call

and nature of business

Received and distributed mail and messages to appropriate employees

Contact this candidate