Customer Service Administrative Assistant

Mary Wilson

Cell Phone: 248-***-**** before *pm

Home Phone: 248-***-**** after 6pm

E-mail: *******@*****.***

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EXPERIENCE?

**** - ******* ******** ******* ******** Equipment

Walled Lake, MI

Primary liaison to all customers by answering product and service

questions; suggesting information about other products and services. Opens

& maintains customer accounts by recording & updating account information.

Resolves product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and explaining

the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution. Maintains financial accounts

by processing customer payments via credit card process. Contributes to

team effort by accomplishing related results as needed.

2011- 2012 Office Assistant/Student Records Coordinator Oakland

University Rochester, MI

Liaison for advising staff and students. Update student records. Input

Curriculum Vitae's into Digital Measure data base. Update and input student

information into Banner and Enterprise systems. Update and maintain student

files. Hire and coordinate schedules for student assistants. Process

student applications, transcripts and other requests from advising staff.

Run various weekly, monthly and annual reports and queries. Send mass

emails to O.U. students as requested. Provide administrative support to

Assistant Dean.

2010 - 2011 Temporary Administrative Assistant OCC/Adecco

Waterford, MI

Distribute incoming calls on multi line phone system. Created files for

new students including inputting and maintaining confidential student

information into access system as well as in house Datatel

database. Maintain office calendar for tutoring and testing of students.

Responsible for mail communication between ACCESS department and students.

Maintain office budget and tutor payroll on access excel

systems. Responsible for office supply inventory.

2008 - 2009 Program Director World of Martial

Arts West Bloomfield, MI

Responsible for new customer activities. Performed staff scheduling and

managed resources. Performed payroll and office supply ordering. Scheduling

of classes. Coordination of student transportation. Maintained front office

support including phone, email and walk-in referral. Responsible for all

reports to owner. Managed all outbound marketing campaigns and promotions.

2005 - 2008 Store Manager California

Closets Rochester Hills, MI

Responsible for weekly payroll. Oversee branch staff scheduling. Generate

daily & weekly reports. Provide assistance with inbound phone sales.

Schedule sales appointments with designers. Input consumer data into

internal scheduling application system. Conducted all onsite account

payable and receivables duties including daily on-site cash counts and

monthly store deposits. Maintain store inventory control. Provide in-store

customer service as required.

2003 - 2005 Administrative Assistant Industrial

Distribution Group Ferndale, MI

Distribute incoming calls on multi line phone system. Input and maintain

vendor acknowledgments expedites into in-house data base. Maintain

vacation log for branch. Generate reports for salesmen & management in

Prelude system as well as Excel and Word. Generate correspondence including

customer quotes in Microsoft Word and Excel. Follow up with customers and

vendors on quotes and orders. Act as Liaison between vendors/customers and

salesmen. Responsible for office supply inventory.

1999 - 2003 Employee Service Liaison

Edcor Pontiac, MI

Handling real time customer inquiries on all aspects of mortgage related

information such as, servicing, real estate, origination, relocation,

refinances, and homeowner's insurance as well as GM Supplier and GM

Employee purchase programs. Handling follow-up on off-line customer

inquiries requiring further interaction with related business units.

Develop and organize training material for new hires & present training

material to new hires. Coach & council new hires on proper phone etiquette,

proper system navigation and giving excellent customer service. Mentor or

track/report progress of new hires. Generate daily, weekly and monthly

progress reports on employees. Handling highly confidential information on

customers. Research and document daily stats on employees into Excel based

spreadsheet. Create Excel spreadsheet for several inter department

reports.

1992 - 1999 Administrative Assistant GMAC Mortgage

Troy, MI

Acted as Liaison between Loan Officers and Processors in Employee Loan

Group. Assisted Loan Officers with confidential customer information,

assembled mortgage applications. Input confidential client information

into mortgage based data system. Gathering processing of marketing

information for GMAC. Routed incoming calls on phone system. Maintained

and facilitated receptionist responsibilities within the Relocation and

Retail Branch divisions. Used the PILOT Mortgage System to obtain reports

and input client information. Responsible for ordering of credit reports

and appraisals, billing and incoming and outgoing of Fed-Ex and UPS mail.

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EDUCATION

Baker College 9/2009 - 9/2013

Associates of Applied Science

Sawyer School of Business 1982

Administrative Management Certification

SKILLS

Quicken Microso Microso Microso Microsof Microsoft Adobe

2000 ft ft ft Word t Access PowerPoin Acrobat

Excel Outlook t

Banner Digita

l

Measure

s

References

Adam Vassallo Kerry Forstner Wendi Hartl

Ph: 586-***-**** Ph: 248-***-**** Ph: 248-***-****

Contact this candidate