COLLEEN LAWRENCE

**** ******** *** ******, ************, FL 32218

619-***-**** + abu2c4@r.postjobfree.com

OBJECTIVE

To succeed in an environment of growth and excellence and earn a position which provides me job

satisfaction and self-development and aid me in achieving personal, as well as, organizational goals.

PROFESSIONAL SUMMARY

Highly motivated professional with strong verbal, listening and written skills, who works well with minimum

supervision. Comfortable in interacting with all levels of the organization and public. Able to negotiate

and problem solve quickly, accurately and efficiently. Adept at multi-tasking to achieve individual and

team goals. Committed to quality and excellence.

SUMMARY OF QUALIFICATIONS

ICD-9 CPT HCPCS

MS Excel Medical Terminology

MS Word

Internet

Keyboarding

Medical Software

Medisoft 10-Key Confidentiality

EMPLOYMENT

Steven Mills' Chiropractor Office- San Diego, CA- November 2011 -December 20111

• Externship: Greeted clients and data entry.

San Diego Unified School District- San Diego, CA- February 2006- Present

• Guidance Counselor: Assisting in the schools guidance program by providing individual and/or

small group instruction. Maintaining manual and computerized records. Assisting school staff with

pupils' discipline problems. Assisting with classroom instructional learning and development.

TJX Corporation - El Cajon, CA- June 2010- Present

• Retail Customer Service: Assisting throughout the store with answering the phone and

resolving customer complaints, cash handling and balancing. Assisting with displays and

processing damaged merchandise.

The Hertz Corporation - San Diego, CA - June 2006- October 2006

• Customer Service/Sales Representative: Responded to inquiries with genuine interest and

concern. Accurately completed rental contracts and found acceptable resolutions to customer's

problems or complaints. Identified and properly completed any computer entries and or

paperwork required for rental returns.

Automobile Club of Southern California - La Mesa, CA- June 2006- January 2007

• Call Service Counselor 1: Worked in a call center responding to membership questions about

services and products offered. Dispatched tow service to stranded members. Verified membership,

fees and services covered under membership. Upgraded membership and services for towing, auto

and boat insurance.

Northwest Airlines Memphis, TN -April 2000- June 2006

• Flight Attendant, Customer Service Ticket Agent: Excellent decision making skills with a

positive attitude. Communication skills with the ability to deliver onboard announcement in a

professional manner. Provided leadership, direction and assisted in the performance of all safety

and passenger services.

EDUCATION

UEI College, Medical Billing and Coding, San Diego, CA- 2011

CPR Certified, MEDCIN Certificate, HIPAA Certificate, Microsoft Excel & Word Certificate, MEDISOFT

Certificate

Grossmont Health Occupations Center Santee, CA - 2007

Certificate of Completion

AWARDS & CERTIFICATES

Certificate of appreciation SDUSD 2006 through 2011

Perfect Attendance and Honor Roll UEI 2011 with 4.0 GPA

Customer Service Excellence Northwest Airlines 2003

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