Roxanne Reeder

**** ****** ****. ***** #****

Jacksonville, FL 32246

904-***-****

abu2b4@r.postjobfree.com

Objective

To secure a challenging position, within a company where initiative,

quality, and willingness to learn are considered valuable assets.

Work Experience:

11/2010 - Present: Home Loan Processor - Wells Fargo Home Mortgage,

Jacksonville, FL Responsibilities include pre-underwrite and process FHA,

VA, and conventional loan files for submission to the underwriter's for

initial approval. Gather loan conditions by communicating with sales

partners and borrower's to obtain the appropriate loan documentation for

final approval. Calculate income by using a wage earner system. Prepare

documents and forms with accuracy and attention to detail. Communicate with

the borrower's to explain any outstanding information being requested and

to assure them of their closing expectations. Contact vendors, sales

partners, title companies, and attorney offices for settlement documents.

Resolve any appraisal disputes, and assist in arranging the closings.

Follow and adhere to investor and government guidelines for purchases and

refinances. Manage a pipeline of 50-90 loans with the ability to perform

multiple tasks and meet critical deadlines while maintaining accuracy and

quality.

04/2008 - 06/2010: Short Sale Negotiator/Closer - Chase Home Finance,

Jacksonville, FL Negotiate short sale offers with real estate agents from

the beginning through closing. Manage a pipeline of up to 100 loans. Gather

and process the financial application, purchase contracts, appraisals, tax

returns, hardship letters, and credit reports to determine if an offer is

acceptable. Process work outs for prime and sub-prime loans. Enter data

into FHLMC, FNMA, and private investor's computer systems to obtain

approval. Efficiently process all settlement activities and ensure all

required documents are present to close.

01/2007 - 02/2008 - Aerotek Professional Services @ Chase Correspondence

Lending - Jacksonville, FL. Mandatory Administration - Provide support to

the Mandatory Sales Department Buyers who purchase pools of loans from the

Stock Market. Key the trades in the MAC and NPLOS computer systems while

organizing and running multiple reports using the RMS system. Assigned

special projects using Microsoft access, and excel for reporting purposes.

09/2006 - 12/2006: Fidelity Investments - Jacksonville, FL

Provide superior customer service in a fast paces team environment while

focusing on enhancing relationships and building customer loyalty.

Educating the customer's regarding account features, balances,

transactions, and distribution information. Also provide market quotes, and

news when asked.

10/2004 - 01/2006: Sales Retention Consultant - America Online (AOL) -

Jacksonville, FL

Receive and manage inbound calls from current AOL members for cancellation.

Maintain quality control and utilize appropriate sales techniques to retain

members giving them targeted value and product services. Record data and

note accounts appropriately.

12/2002 - 03/2004: Senior File Review Analysis - Chase Home Finance -

Jacksonville, FL Process FHA, VA and conventional loans to be funded.

Maintain each customers file throughout total process while documenting

pertinent information in the database. Performed follow-up's with

correspondents for any missing or incorrect documents. Handled and familiar

with documents such as appraisals, titles, final 1003, TIL, Hud1, DU & LP,

credit reports, flood and hazard insurances, tax returns, and VOE.

07/2002 - 12/2002: Neighborhood Assistance Corporation of America (NACA)

Jacksonville, FL Office Administrator - Provide administrative support by

scheduling appointments for prospective home buyers for their counseling

sessions. I answered the telephones, created the files, and run the credit

reports. I also had to assist the counselors complete the loan process by

insuring and verifying that all documents were received to close on

member's home purchases.

Education:

United States ARMY 1979-1982.

Computer Processing Institute - 1986 Bridgeport, CT

Computer Skills:

LIS, FHA Connection, LPS, MSP, WPII, CITRIX, VA Portal, ValuNet, RMS,

Microsoft outlook, word, excel, NPLOS, CAPS, BPO Express, RESDIRECT,

iVault, IBCC, CTS, CAPS, Lender Live, Merlin, Seibel, Lotus Notes

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