Sales Customer Service
Resume:
Roxanne Reeder
Jacksonville, FL 32246
********@***.***
Objective
To secure a challenging position, within a company where initiative,
quality, and willingness to learn are considered valuable assets.
Work Experience:
11/2010 - Present: Home Loan Processor - Wells Fargo Home Mortgage,
Jacksonville, FL Responsibilities include pre-underwrite and process FHA,
VA, and conventional loan files for submission to the underwriter's for
initial approval. Gather loan conditions by communicating with sales
partners and borrower's to obtain the appropriate loan documentation for
final approval. Calculate income by using a wage earner system. Prepare
documents and forms with accuracy and attention to detail. Communicate with
the borrower's to explain any outstanding information being requested and
to assure them of their closing expectations. Contact vendors, sales
partners, title companies, and attorney offices for settlement documents.
Resolve any appraisal disputes, and assist in arranging the closings.
Follow and adhere to investor and government guidelines for purchases and
refinances. Manage a pipeline of 50-90 loans with the ability to perform
multiple tasks and meet critical deadlines while maintaining accuracy and
quality.
04/2008 - 06/2010: Short Sale Negotiator/Closer - Chase Home Finance,
Jacksonville, FL Negotiate short sale offers with real estate agents from
the beginning through closing. Manage a pipeline of up to 100 loans. Gather
and process the financial application, purchase contracts, appraisals, tax
returns, hardship letters, and credit reports to determine if an offer is
acceptable. Process work outs for prime and sub-prime loans. Enter data
into FHLMC, FNMA, and private investor's computer systems to obtain
approval. Efficiently process all settlement activities and ensure all
required documents are present to close.
01/2007 - 02/2008 - Aerotek Professional Services @ Chase Correspondence
Lending - Jacksonville, FL. Mandatory Administration - Provide support to
the Mandatory Sales Department Buyers who purchase pools of loans from the
Stock Market. Key the trades in the MAC and NPLOS computer systems while
organizing and running multiple reports using the RMS system. Assigned
special projects using Microsoft access, and excel for reporting purposes.
09/2006 - 12/2006: Fidelity Investments - Jacksonville, FL
Provide superior customer service in a fast paces team environment while
focusing on enhancing relationships and building customer loyalty.
Educating the customer's regarding account features, balances,
transactions, and distribution information. Also provide market quotes, and
news when asked.
10/2004 - 01/2006: Sales Retention Consultant - America Online (AOL) -
Jacksonville, FL
Receive and manage inbound calls from current AOL members for cancellation.
Maintain quality control and utilize appropriate sales techniques to retain
members giving them targeted value and product services. Record data and
note accounts appropriately.
12/2002 - 03/2004: Senior File Review Analysis - Chase Home Finance -
Jacksonville, FL Process FHA, VA and conventional loans to be funded.
Maintain each customers file throughout total process while documenting
pertinent information in the database. Performed follow-up's with
correspondents for any missing or incorrect documents. Handled and familiar
with documents such as appraisals, titles, final 1003, TIL, Hud1, DU & LP,
credit reports, flood and hazard insurances, tax returns, and VOE.
07/2002 - 12/2002: Neighborhood Assistance Corporation of America (NACA)
Jacksonville, FL Office Administrator - Provide administrative support by
scheduling appointments for prospective home buyers for their counseling
sessions. I answered the telephones, created the files, and run the credit
reports. I also had to assist the counselors complete the loan process by
insuring and verifying that all documents were received to close on
member's home purchases.
Education:
United States ARMY 1979-1982.
Computer Processing Institute - 1986 Bridgeport, CT
Computer Skills:
LIS, FHA Connection, LPS, MSP, WPII, CITRIX, VA Portal, ValuNet, RMS,
Microsoft outlook, word, excel, NPLOS, CAPS, BPO Express, RESDIRECT,
iVault, IBCC, CTS, CAPS, Lender Live, Merlin, Seibel, Lotus Notes
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