Customer Service Specialist
Resume:
Customer Service Specialist
Profile
Skilled customer service specialist with over 13 years of professional
secretarial, customer service, and receptionist skills. Specialized
training in marketing with polished writing, editing, and proofreading
skills. Substantial healthcare, insurance, and banking background. Very
motivated professional with desire to learn new areas of business to add to
organizational growth and sustainability.
Skills Summary
People skills Office Helpdesk analyst
Communication expertise professionalism Marketing &
Project management Leadership ability Communications
Organizational skills Content management experience
Medical terminology Board meetings/minutes
Professional Experience
wayne state university university physician group detroit, mi
Marketing Department Assistant 10/2008
- Present
o Perform exceptional clerical and executive administrative tasks
for directors of Marketing, Public Affairs, and Development,
including account budget review and reconciliation, operational
assistance for vendors, guests, and executives, equipment
management, calendaring, manage inventory and distribution of
marketing promotional material. Provide planning and
coordination of clinical practice marketing meetings, web
updates via content management systems, and writing and
proofreading of web content and collateral development for
clinical departments and corporate.
Secretary - Office of the Dean (WSU School of Medicine)
03/2006 - 10/2008
o Provided secretarial skills in the Office of the Dean, including
coordinating travel arrangements, physician database management,
reserving meeting rooms, screening and forwarding incoming
calls, proofreading correspondence, and organizing library and
archived materials for the Dean.
Robert half international/Sigma associates Detroit, mi
Receptionist/General Secretary 09/2005
- 03/2006
o Assistance provided to Human Resources Director in resume
sorting and interview scheduling, greeting and directing guests
and vendors, answering and delegating incoming calls, mail
sorting, creating correspondence, and maintaining excel
spreadsheets.
peoples state bank warren, mi
Collector/Loan Specialist 04/2003
- 08/2004
o Assistted clients in a professional manner with payments of past due
accounts, including advising on extensions and payment plans, reviewed
bankruptcy notices and garnishments, and requested repossession of
property on appropriate past due accounts. Properly managed returned
mail, insufficient checks and ACH debit confirmation letters, and ran
multiple reports including past due and repo orders.
Customer Service Representative/Receptionist 06/2002
- 04/2003
o Handled inbound calls to resolve basic customer service inquiries and
concerns, processed check reorders, statement mailings, provided
balances and interest rates as well as greeted customers and vendors.
o Achieved Milestone award for quality performance, 08/2002
robert half international, inc./various assignments detroit, mi
Administrative Assistant/Receptionist 01/2002
- 06/2002
o Completed several administrative contract assignments providing
assistance with correspondence and proofreading, answering incoming
calls, creating excel spreadsheets and document filing.
Education & Training
Henry ford community college, dearborn, mi
Administrative & Information Management 2011
aress academy
Nursing Assistant Certification 2005 -
2006
rockhurst university continuing education center
Receptionist's Front Desk Security Training 2003
wayne state university, college of education
Word Processing/Information Entry Certification 1983 -
1984
henry ford high school, detroit, mi
General Studies 1970-1972
coffey junior high school, detroit, mi
General Studies 1969 - 1970
Volunteer Work
Edison detroit public library, detroit, mi
Library Acquisitions Volunteer 2002 -
PRESENT
Promote contemporary newly released novels and self-published authors
to library patrons and on-line book communities
References available upon request
Contact this candidate