Customer Service High School
Resume:
Niki Denene Texada
*** * ******** **• Baton Rouge, LA 70815 • 337-***-**** • *************@*****.***
Objective:
A position with a stable company with opportunity for advancement using my skills and production.
Experience:
Regional Nutrition Carencro,LA
Child Care Provider 04/2008 to current
• Attended to personal needs of children while they were not in school to receive specialized academic and physical training.
• helped children to walk, board buses, eat and perform other physical activities as their needs required.
Alpine Access Carencro,LA
Universal Support 10//2011 to 03/2012
• Investigated customer complaints about merchandise, service, billing, and credit rating.
• Conversed and corresponded with customers and other company personnel, such as billing, credit, sales, service, and shipping personnel, to obtain facts regarding customer complaints.
• Traced missing merchandise.
• Notified customers and designated personnel of findings, adjustments and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, and adjustment of customer's bill.
Colbert Ball Tax Service Lafayette, La
Tax Professional 11/2008 to 04/2009
• Received cash and checks from customers in person and through mail.
• Totaled items on bill, using adding machine.
• Recorded transactions on cash register and issued receipt and any change due to customers.
• Verified credit standing of customers from information in files and approved or disapproved credit, based on predetermined standards.
• Prepared credit cards and charge account plates.
• Kept records of customers' charges and payments and mailed charge statements to customers.
• Prepared income tax return forms for individuals and small businesses.
• Reviewed financial records, such as prior tax return forms, income statements and documentation of expenditures to determine forms needed to prepare return.
• Interviewed client to obtain additional information on taxable income and deductible expenses and allowances.
• Computed taxes owed, using adding machine, and completed entries on forms, following tax form instructions and tax tables.
• Calculated form preparation fee according to complexity of return and amount of time required to prepare forms.
NuComm International Lafayette,LA
TSR 09/2006 to 10/2009
• Conversed and corresponded with customers and other company personnel, such as billing, credit, sales, service, and shipping personnel, to obtain facts regarding customer complaints.
• Notified customers and designated personnel of findings, adjustments and recommendations, such as exchange of merchandise, refund of money, credit of customer's account, and adjustment of customer's bill.
LSU Health Science Center Lafayette, LA
Admit Tech TR 01/2006 to 05/2006
• Maintained files.
• Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures.
• Answered telephone and scheduled appointments.
• Compiled and maintained medical records of patients.
• Prepared folders and maintained records of newly admitted patients.
• Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system.
• Compiled statistical data, such as admissions, discharges, deaths, births and types of treatment given.
• Assisted other workers with coding of records.
• Interpreted hospital and medical insurance services and benefits to contracting hospital personnel.
• Interviewed new patients to deem billable or free care.
• Opened new accounts for new patients.
• Update account information on existing accounts.
LSU Health Science Center Bogalusa, LA
Administrative Coordnator 3 08/2005 to 11/2005
• Interviewed incoming patients and patient representatives and entered information required for admission.
• Interviewed patients and representatives to obtain names, addresses, ages, religions, persons to notify in case of emergency, attending physician and insurance company responsible for payment of bill.
• Explained hospital regulations, such as visiting hours, payment of accounts and schedule of charges.
• Escorted patients or arranged for escort to assigned room and ward.
• Entered patient admitting information into computer and routed printed copy to designated department.
• Obtained signed statement from patient to protect hospital interests.
Cingular Wireless Lafayette, LA
Customer Service Rep 08/2003 to 07/2004
• Arranged for repair and replacement of defective items covered by warranty.
• Notified customers when service was completed and accepted payments.
• Assisted customers to select and purchase specified merchandise.
• Resolved customer complaints and requests for refunds, exchanges and adjustments.
St. Paul's Lafayette Federal Credit Union Lafayette, LA
Assistant Manager 05/1991 to 02/1997
• Prepared financial and regulatory reports required by law, regulations and board of directors.
• Examined, evaluated and processed loan applications.
• Received and disbursed money, and kept records of money and negotiable instruments.
• Cashed checks after verification of signatures and customer balances.
Education:
Blue Cliff College Lafayette,La
Massage Therapy 2011
Southern University Baton Rouge, LA
Mass Communications Fall 1989 to Spring 1991
Lafayette High School Lafayette, LA
High School Diploma 1989
References:
Available upon request.
Contact this candidate