Project Customer Service

Darshit K. Trivedi

Dallas, TX *****, *********@*****.***; 314-***-****

OBJECTIVE

To secure a challenging position in Project Management and Business

Planning area where my business knowledge and professional experience

contribute towards the growth and success of the organization.

SKILL

Process Improvement Financial Analysis Management Consulting

Project Management Production Planning SAP SCM 5.0

Operations Planning Lean Six Sigma SAP ECC 6.0

EXPERIENCE

Unilin Flooring, Dallas, TX

Master Scheduler, 03'13 - Present

. Prepare a production schedule based on the forecast and aligning it

with the demand.

. Maintain adherence with the scheduling guidelines for production

planning.

. Host the service calls in order to answer the customer service and

production issues.

. Manage the production planning part and make decisions for the plant

run on weekly basis.

. Service the customer demand and the market positions of the new and

existing products.

. Managing process KPIs, resources and implement measures to ensure

product quality.

. Analyze the areas of improvement and understand the impact of decision

on project financials.

. Actively take advantage of change opportunities and recommend new

strategies for the project.

. Manage change and mitigate risk to minimize schedule errors and costs.

. Implement and integrate production changes in SAP to update the Gant

chart.

Plant Leadership Systems, Denver, CO

Consultant, Process Improvement, 06/'11 - 03/'13

. Develop and deliver a three day workshop on Effective Console Operator

Training workshop.

. Conduct a two day workshop on Compressor and Steam Turbine Workshop

for the operators.

. Conduct a two day workshop on Process Plant Troubleshooting for the

operators.

. Enhance efficiency of the process by taking effective measures towards

process improvement.

. Assist Principal Consultant in preparing learning task maps and job

performance standards.

. Develop operator led training exercises on Simtronics software as per

client requirements.

. Assist Principal Consultant in preparing the operator and instructors'

guide.

. Perform market research and prepare business proposal for the

potential clients.

. Administer client requirements and manage resources for the project

planning and execution.

. Perform data collection and analyze the areas of improvement in the

unit.

. Generate performance management reports and facilitate process

learning task maps.

Essar Oil Ltd, India

Assistant Manager, Operations, 08/'07 - 12/'08

. Engineered commissioning process jobs of Fluidized Catalytic Cracker

Unit of capacity 2.93MMTPA generating revenue of $2.5 million/bbl of

feed (crude oil).

. Implemented vendors' proprietary techniques to set up control systems

for field operations.

. Collaborated with business practices to ensure product quality and

process effectiveness.

. Developed business process models in SAP R/3 to centralize production

planning and scheduling.

. Reduced the production trips by 20% which positively affected the

steadiness of the process.

. Performed test runs to optimize the process efficiency and production

forecasting in SAP ECC.

. Developed reginal reports, tools and processes based on analysis of

process variables.

. Performed master inventory planning to support a capacity of 3.5M tons

of crude mix.

. Contributed significantly in product routing resulting in 8% improved

capacity utilization.

. Implemented a cross module training program to minimize work

dependency across departments.

. Utilized scheduling techniques to increase machine utilization

resulting in $4M gross profit.

. Provided consulting in product quality and process improvement across

matrix organization.

. Created metrics and reporting tools in SAP ECC 6.0 for production

planning and scheduling.

. Developed and presented annual reports to immediate and divisional

corporate management.

. Optimized internal processes for vendor selection & evaluation in APO

to increase effectiveness.

. Developed and implemented test strategies for reducing lead time and

reduction strategies in R/3.

. Identified and recommended lean measures in conjunction with various

departments.

EDUCATION

MBA, Operations, University of Texas at Dallas, 2010 GPA 3.64

B.E, Chemical, Sardar Patel University, 2007 GPA 3.78

ACADEMIC PROJECTS/RELATED COURSEWORK

PROJECT MANAGEMENT - PMP trained

. Developed project charter, Project scope, Risk management plan,

Resource Allocation and estimates for different phases in construction

of Library for the City of Allen.

. Performed Project Valuation, Capacity Valuation, Budgeting, Task

Allocation, Scheduling, Quality Assurance, Change Control and Analysis

of the Project deliverables.

. Prepared Contract and Procurement plan, Warranty plan, Project

tracking and Control, Deployment plan, and Support and Service plan

for the deliverables of the project.

. Constructing and generating WBS structure based on the resource and

task allocation for promoting an event to increase the membership and

provide effective student participation.

LEAN SIX SIGMA

. Implementation of Lean concepts, SIMPA, Value Stream mapping and 5S

for waste removal.

. Implementation of Six Sigma concepts, DMAIC to reduce variation in

process output.

SUPPLY CHAIN MANAGEMENT SOFTWARE

Research on Implementing Reduction Strategies using SAP R/3 SCM module,

. Test strategies on Reduction level. Implementing the reduction

strategy for scheduling resources thereby reducing the lead times for

every planned order in SAP ECC 6.0.

. Testing and implementation of CTM in APO for forecasting demand and

matching it with supply.

. Testing and implementing Lead Time offset. Performing test cases and

implementing the lead time offset so as to avoid bill of material

production order delays.

. Use of Lean and Supply chain planning and execution process at SI

Corporation to become more of market and customer focused than a

manufacturing - only company.

FLEXIBLE MANUFACTURING STRATEGIES

. Research on CAD/CAM: Simulation based virtual manufacturing

commissioning.

. Testing and implementation of manufacturing systems and control

programs for virtual systems.

. Strategic development and implementation of agile manufacturing

systems.

. Process Scheduling and job shop planning as a part of manufacturing

strategies.

HONOURS

. Assisted Dr. Kaushik Nath in preparing, analyzing and finalizing

tabulated facts and figures for the publication of Advanced Filtration

Techniques under Prentice Hall Publications.

Contact this candidate