Customer Service Manager

Brittany S Patrick

**** **** ***** ***** **********, Ohio 43110

614-***-**** ****************@*****.***

Objective: To maintain a quality and excelled performance with an employer while

performing a leadership role.

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Education: Central Ohio Technical College Newark, Ohio (2008-present)

The Ohio State University Newark Campus Newark, Ohio (2007-2008)

Reynoldsburg High School 2007 High School Diploma with Honors

• Participated in Orchestra and Varsity Soccer

Work Robert Krail Dublin, Ohio (March 2012- March 2013)

Experience: Caregiver/Personal Assistant

• Worked directly with a terminal ill patient that had Lyme disease

and CFS along with chronic heart failure.

• Administered medicine, shots and varies IV’s.

Insuranceagents.com Columbus, Ohio (February 2009- March 2012)

Office Manager/Customer Service Manager

• Maintain, update, and preserve accounts and sensitive account

information for current and perspective clients.

• Consistency of up-selling and crossing product to existing clients.

• Supervised and managed a team of 9 Customer Service

Representatives.

• Office Duties consisted of scheduling appointments, filing

documents, working all functions of a copier.

Skyline Exteriors Reynoldsburg, Ohio (October 2007-Janurary 2009)

Assistant Manager and Human Resource Specialist

• Assisted customers by scheduling repairs, dispatched crews to jobs

sites, kept log books of company activities, answered phones, filed

paper work, and actively assisted customers filling out the proper

paper work in order to complete specific jobs.

• Worked directly with payroll and incentives with self contractors.

Interviewed potential employees’ and helped placed contractors in

a comfortable work environment.

The Kroger Company Reynoldsburg, Ohio (November 2004-October 2007)

Cashier

Other Proficient in Microsoft Word, Excel, Outlook, PowerPoint and

QuickBooks.

Qualifications:

Certifications: Life Guard Certification 2006-2009

American Red Cross CPR 2006-2009

American Red Cross First Aid 2006-2009

References: Available Upon Request.

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