Customer Service Human Resources
Resume:
Address:
Parma, OH ***** Phone: (440) 539 - 5831
E-Mail:
************@*****.***
Theresa M. DePolo
Objective To build a career that offers challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization I work for.
Education
Work History 2004 -2008 Normandy High School Parma, Ohio
Graduated from Normandy in 2008
2013 – Present Stand-by Screw Berea, OH
Human Resources
Administer phone interviews
Responsible for the scheduling of any in person interviews
File any necessary documents alphabetically
Search via the internet for applications/resumes that are a good fit for the company
Data-Entry
2012 – 2013 Hyland Software Westlake, OH
Front Of House Diner
Provide customer service including cleaning, cashiering, and catering in a food service environment
Worked with others as part of a team to ensure maximum efficiency during peak dining hours
Provided help in other areas of the buildings to ensure a positive dining experience for all employees
Helped maintain top food service requirements across three separate buildings at a corporate campus
2011 – 2012 Outback Steakhouse Parma, OH
Hostess
Organize a seating arrangement in a fast paced environment
Work with others as a team to assure efficiency
Provide any help in other areas of the work place to obtain a positive dining experience
Help to maintain restaurants cleanliness
Perform opening and closing duties
2010 – 2012 Javitch Block & Rathbone Cleveland, OH
Processing
Input a minimum of 200 documents into a database in a day
Proficient in internal alpha-numeric filing system
Daily use of Microsoft Office programs
Verify accuracy of imported documents from outside clients
Number and distribute checks from debtors and disperse to banks
2009 -2009 Disney’s Hollywood Studios Hollywood And Vine Orlando, FL
Greeter/Seater
Responsible for performing hostess duties in a highly demanding customer service environment.
Responsible for maintaining a clean and full dessert section of a high volume buffet.
Performed multiple closing duties.
Provided service to a wide range of international guests\
Worked daily with co-workers from a variety of backgrounds
Helped to preserve the “Disney Magic” daily.
2008-2009 McDonalds Parma, OH
Crew
Provide excellent customer service as a drive-thru cashier in a fast paced work environment.
Responsible for ensuring accuracy of the cash register.
Prepared food and helped to support kitchen staff.
Variety of cleaning and sanitation duties.
2006- 2008 Marc’s Broadview Hts., OH
Cashier Supervisor/Customer Service/Cashier
Provided exceptional customer service daily.
Supervised cashiers in their daily duties as well as provided all necessary assistance to the team.
Ability to appropriate various tasks to employees in order to ensure smooth operation
In charge of returns, exchanges, and all lottery transactions as customer service representative.
Excelled at cashier duties while maintaining a high level of customer service.
Responsible for closing duties such as cleaning, and directing multiple employees while working second shift
Responsible for safekeeping of all cash in store.
References available upon request
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