Customer Service Information Technology
Resume:
Shaakira M. Jones
Upper Marlboro, MD 20772
********.*****@*****.***
Objective Obtain a challenging position that will enable me to use my
strong
organizational skills, educational background, and
ability to work
well with people to help an organization meet its
goals and objectives.
Education
University of Maryland University College, Adelphi, MD
2013 - present
Field of Study: Public Relations (Graduate Certificate)
Bennett College for Women, Greensboro, NC
2006 - 2011
Major: Computer Science with a concentration in Information
Technology
Grace Brethren Christian School, Clinton, MD
2002 - 2006
Major: Technology
Work Experience
C.O.O.K.I.E. (Creating Opportunities. Overflowing Knowledge.
Innately Empowered.),
Oxon Hill, MD
Social Media/Blogger Intern April 2013 -
Present
Duties:
. Maintaining and posting content for social media accounts
(Twitter, Instagram, Facebook)
. Participate weekly in editorial and marketing strategy
brainstorm sessions
. Represent the brand at events, on occasion
. Collaborating with team on a regular basis to create site
content
Office of Information Technology, Largo, MD
Systems Analyst, 1000 hour employee September
2012-Present
Duties:
. Help the IT Help Desk with making sure county government
agencies needs are being met
. Creating and closing Purchase Request Forms for various
agencies
. Updating Remedy database to inform the agencies on the
exact process we are currently on with their request
Sahara Communications Inc., Baltimore, MD
Events Coordinator, Voluntary
September 2012-Present
Duties:
. Coordinate events and/or requested services
. Prepare event materials
. Ensure all aspects of events are implemented and
controlled according to plans
The Walt Disney Company, Anaheim, CA
Disney College Program Intern January
2012-August 2012
Duties:
. On-the-job experience in the parks and resorts restaurant
operations
. Participate in personal and career development classes
Charlotte Russe, Greensboro, NC
Sales Associate
October 2011-December 2011
Duties:
. Handle all cash, check and credit/debit card transactions
. Assist customers with purchases
. Perform store maintenance
Best Buy, Greensboro, NC
Cashier/Customer Specialist July 2010-
August 2011
Duties:
. Handled all cash, check and credit/debit card transactions
. Reconcile cash drawer at close of shift
. Perform store maintenance
City of Greensboro-Department of Information Technology,
Greensboro, NC
Intern (Summer Employment) June 2010-
July 2010
Duties:
. Clerical/administrative work
. Answer client's phone calls and enter help desk tickets for
clients
Office of Information Technology and Communications, Largo, MD
Intern (Summer and Seasonal Employment) June
2008-August 2009
Duties:
. Worked with team to add social media presence to the
county's website
. Coordinated school supply collection for underprivileged
youth in the community
. Assisted with office administration duties
. Planned and organized business meetings and special events
for the department
Target Department Store, Lanham, MD
Cashier/Sales Associate
June 2007-August 2007
Duties:
. Assist customers with purchases
. Handled all cash and credit/debit card transactions
. Store maintenance
GBCS Summer Camp, Clinton, MD
Camp Counselor June 2004-
August 2004
Duties:
. Coordinated and conducted activities and events for
students in grades pre-kindergarten through fifth grade.
Skills/Strengths
. Proficient in Microsoft Office (Word, Publisher, Outlook, Excel,
Access)
. Type 55 words per minute
. Strong customer service skills
. Proven written and verbal communication skills
. Flexible and Adaptable
. Decision making and team working skills
. Goal oriented and self motivated
Awards/Honors/Special Recognition
International Webmasters Association Member 2012-Present
Most Improved Technology Major, Bennett College 2008-2009
Interest/Activities
Computer Science/Mathematics Club (Secretary) 2006-
2011
Duties:
. Write and keep track of all notes from weekly executive
board and monthly members meetings
. Plan and organize activities and events each month
Pre-Alumni Council (Vice-President)
2007-2010
Duties:
. Act as chair for all meetings
. Help plan activities and events for students and alumnae
DC-Maryland Club (Publicist) Bennett College
2009 - 2010
Duties:
. Develop and execute publicity activities on campus
. Plan and organize fundraisers, activities and events on and
off campus
References
Available upon request.
Contact this candidate