Customer Service Representative
Resume:
Kesha Newman
Arlington, TX. 76017
Objective:
To over exceed many challenges to become an advocate and obtain growth and
development with the company.
Experience:
2006/Current Monitronics International
Dallas TX
Dealer support funding specialist
. Communicate with dealers via email, and via phone
. Review contracts
. Make decisions on contracts for purchase
. Fund dealers for accounts that are purchased
Retention Team Leader
* Assist with resolving issues for irate customers
* Assist with giving feedbacks to agents
* Assist with coaching and development
* Assist other leads when needed
Tech Central
* Resolved issues for Techs in the field
* Registered new accounts
* Placed accounts on test
Customer Service Representative
* Responsible for First call resolution
* Responsible for professional manner at all times with customers
* Processed payments
2000/2006 First Union Bank
Dallas TX
Lead Processor
* Process payments for Residential and Commercial accounts
* Responsible for making sure the correct payments post to the correct
account
* Researched unknown funds accounts
1998/2000 Blue
Cross/Blue Shield Dallas TX
Customer Service Representative
* Serves as a mentor for other representatives
* Explained benefit plans to customers
* Faxed information over to doctors
Team Building:
. Apart of the focus group
. BETA testing for Mastermind database
. Service ticket audits
. Action Q audits
Education:
. University of Phoenix ( Associates of Arts)
. Kaplan University ( Real-Estate)
. ATI ( Dental Assisting)
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