Customer Service Office Assistant

Curriculum Vitae

Karthikeyan. M

Plot No.*, Lourdh Nagar 7th Cross street,

K.Pudur, Madurai-625 007, Tamilnadu, India.

Mobile No : 904-***-****, 996-***-****

Email : abtztq@r.postjobfree.com

Profile :

With the experience of 4 years 9 months and still as a Sr. Customer Service

Executive with Business Administration as a educational support is a self

motivated, performer oriented person in the field of Insurance. Have

intensified knowledge in the area of Claim process, Branch Underwriting

through STP, TAT Analysis, Customer Service, IRDA Training & Licensing,

Back office Administration, Regional Coordinator, Public Relations and

Training and monitoring the performance of newly recruited Back office

executives.

Professional Highlights :

Organisation : Reliance Life Insurance Company

Limited,

Designation : Sr. Customer Care Executive

From June 2007 To March 2012

Customer Service :

> Interaction with Customers for conversion of proposals into contract

> Giving reminders on Renewals and Lapse follow-up and reinstate the

contracts

> Interaction with Corporate Office related to customer, Advisor and

Branch related issues

> Interaction with Hospitals for completion of Customers Medical

procedures and bill settlement of the same

> Now interacting with TTK Health care services for appointments and

Medical reports of the clients.

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Responsibility Handled :

* Scrutinising of proposal.

* Verification of documents.

* Log in of Proposals & Renewals.

* Follow ups till issuance.

* Handling Customer Quires

* Adhering TAT in Resolving the Quires.

* Advisor Recruitment Process of Coding.

* Petty cash handling.

* Handling Branch Admin.

Finance :

. Cash and Cheque Receipting

. Cash and Cheque pay in Slip generation

. Imprest Cash Management

. Branch Reconciliation Statement for current Account

. Vendor payments

. All other financial activities related to operation of Branch.

Achievements :

V Handled Regional Spoc in Recruitment Process in New Join SMs

V Decentralized Issuance Process - Regional Hub

V Decentralized Policy Document Printing

V Connecting Concol, MIS process

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Working Experience :

Job-1 : Fortune Pandiyan Hotel

Job Description : Worked as Front Office Assistant in handling

Customer Service, Reservation through online booking,

Banquet booking and Night Audit along with HR Activities.

Duration Date : 2005 June to 2007 June (2 Years)

Job-2 : Supreme Hotel and Travels :

Job Description : Worked as Front Office Assistant and Travels

Incharge

Duration Date : 2002 May to 2005 (3 Year)

Worked as Travel Agent in Supreme Travels in Booking Air

Ticket through online for Jet Airways, Indian Airways and

Air-Deccan.

Worked on the Software Amedious, Abacus and Galileo for the

past 2 years towards Air Ticket Booking.

Attended SOTC Programme conducted by the SOTC company in

Mumbai. I got 3rd place in All India level test in that

Conference.

At Supreme Travels worked in Money Exchange and Western

Money Transfer for the past 2 years.

Academic Credentials :

2004-2006 Madurai Kamaraj University, Madurai.

Post Graduate in English (MA Lit.,)

1999-2002 University of Madras, Chennai

Graduate in English (BA Lit.,)

1997-1999 Syed Ammal Hr. Sec. School, Ramanathapuram.

Higher Secondary

1997 Kendra Vidyalayam, Mandapam.

CBSE (Central Board of Secondary Education)

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Technical Qualification :

PGDCA

Type Writing

1. English - Higher

2. Tamil - Lower

Personal Traits :

Efficient in planning and organizing

Possess good communication skills

Ability to direct and motive others to get things done

Positive thinker with a broad outlook and self-confidence

Flexible and adaptable to all kinds of situations.

Personal Details :

Name : Karthikeyan. M.

Father's Name : Muthukaruppan. O

Date of Birth : 29.01.1979

Mobile : 978**-*****

Status : Married

Languages Known : Hindi, English, Tamil

(Able to Read, Write & Speak)

Place :

Date : Yours

faithfully,

(M.Karthikeyan)

Contact this candidate