Customer Service Management
Resume:
Linked In Profile: www.linkedin.com/pub/kent-thorsted/54/539/86
Career Portfolio: http://www.beyond.com/0AF3AEA6 -81A2-41FB-B30A-C3D7D7D53481
Kent J. Thorsted
Clearfield, Utah 84015
*********@*****.***
OBJECTIVE:
I have over 28 years’ Operations and Risk Management experience in the public and private
sector. Most recently I have had the privilege of serving the good people of Ogden City as the
Risk Management Coordinator and prior to that I served over 22 years with my friends at the
Davis Applied Technology College (DATC). My experience includes a rich and resourceful
understanding of regulatory, safety, security, contracts & risk aversion strategies for multiple
disciplines. In addition to earning several certifications during my career at the DATC I continued
university studies earning two business degrees. I enjoy playing and coaching youth sports as a
volunteer in my community.
PROFESSIONAL EXPERIENCE:
December 10, 2012 – April 6, 2013
Ogden City Corporation
Management Coordinator
As a self-insured entity this position acted as the city insurance adjuster including;
investigations, settlements, liability claims, subrogation, case management and contracts.
Managed workplace injuries, Worker Compensation (WC) claims, third party administrators,
light duty program and subsequent coordination with the Human Resource Department.
Advised City Public Safety, Public and Management Services in risk aversion strategies
utilizing a collaborative model applying; logic, reasoning, persuasion, negotiation, healthy
debate and verbal defense.
Successfully abated 21-city wide OSHA citations and initiated long term strategies to avoid
future violations. Created a relationship with OSHA consultation for continued improvements.
Reduced active WC claim files by 50% within the first 90 days of employment.
Proposed a comprehensive City wide OSHA Safety Compliance Programs with Training
Outlines for each, ensuring future employee safety and solidifying risk reduction strategies.
Maintained limited duty return to work program for injured employees reducing workers
compensation costs and provided productive under-utilized resources back to the city.
Third Party Insurance & Medical Liaison for health, property and liability coverage including
the city Drug & Alcohol Testing Program and Accident Review Program.
Maintained medical records and kept confidential reports ensuring HIPPA compliance.
Developed an employee required training program for each department and ensured a
tracking mechanism for 533 fulltime employees and over 400 part time employees.
Office of the Presiding Bishop’s Office November 26 – December 10, 2012
Executive Associate
Provided leadership, mentoring and development activities to under employed clients.
Established and maintained positive relationships with hiring representatives.
September 3, – November 26, 2012
A&B Glass
Glazier / Customer Service Representative
Applied enthusiastic problem solving & customer service skills for the benefit of my employer.
Linked In Profile: www.linkedin.com/pub/kent-thorsted/54/539/86
Career Portfolio: http://www.beyond.com/0AF3AEA6 -81A2-41FB-B30A-C3D7D7D53481
Linked In Profile: www.linkedin.com/pub/kent-thorsted/54/539/86
Career Portfolio: http://www.beyond.com/0AF3AEA6 -81A2-41FB-B30A-C3D7D7D53481
May 1990 – June 2012
Davis Applied Technology College
Director of Facility Services
Responsibilities: Facilities, Property & Project Management, Personnel Recruitment, Hiring,
Development, Facilities Operations, Contract Negotiations, Budgeting, Capital Planning,
Safety, Security, Risk Management, Emergency Operations and Medical Health Compliance.
Provided positive leadership promoting a collaborative team culture; influenced employees to
participate in positive relationships, ensured employee accountability and providing regular
employee assessments and effective feedback. Responsible for campus event coordination.
Received the 2007-2008 Outstanding Professional Administrator of the Year Award in
recognition of positive contributions to peers and institution.
Demonstrated effective analysis, decision making, task assignment and project management
skills by managing over 50 successful projects within the last 3 years all on time and within
budget. Applied & received 12 separate grants successfully fulfilling all requirements.
Responsible for regulatory, code, ADA, Fire and Utah State Risk Management compliance of
over 409,000 SQ’ Buildings, 2,877 separate infrastructure components for over 32 separate
training programs and multiple occupancies, trades affecting 5000 individuals annually.
Chaired the Campus Safety Committee & Crisis Intervention Team for 10 years facilitating a
collaborative process for improving safety policies, accreditation, procedures and protocols.
Coordinated with all college departments ensuring compliance in GRAMA, EEOC, Title IX,
FERPA, RCRA, EPA, OSHA, Copyright and Health Laws. Consulted with the Utah Attorney
General’s Office on a regular basis and referred to Utah Codes, Administrative rules, laws
and Federal Regulations. Maintained mutual partnerships with sister institutions for advice.
Facilitated a collaborative process to ensure that reasonable ADA accommodations were
made and disability resources were provided to students, employees and visitors.
Developed policies and procedures to mitigate potential risks, perils and liability threats.
Introduced an integrated approach to safety creating a zero harm culture by enlisting
management support, influencing peer professionals, training and assigning employees to
participate affecting over 5000 individuals. Utilized Root Cause Analysis (RCA) for accident,
system and failure analysis, continuous improvements, and change / risk management.
Reduced workplace accidents by 10% for five consecutive years by introducing new OSHA
safety training plans as per Code of Federal Regulations (CFR) Title 29.
Reviewed all institutional contracts, agreements and provided recommendations as needed.
EDUCATION:
Master of Business Administration- Western Governors University (WGU) SLC, UT
Property and Casualty Insurance Adjuster- Insurance Schools Inc. Charleston, WV
Certified Masters Business Admin.- International Certification Institute, Greensboro, NC
Bachelor of Science Degree in Business Management- W GU SLC, Utah
Utah Law Enforcement Academy (CORE - POC)- Weber State University, Ogden, UT
Emergency Medical Technician- Davis Applied Technology College Kaysville, Utah
AFFILIATIONS:
BYU Management Society, SLC Chapter
The Risk and Insurance Management Society (RIMS)
Association for Facilities Engineering (AFE)
Project Management Association (PMBOK)
FBI Citizens Academy (FBICA) & InfraGard (Former Regional Representative)
Local Emergency Planning Committee (LEPC)
Davis County Chamber Leadership Institute Affiliate
Linked In Profile: www.linkedin.com/pub/kent-thorsted/54/539/86
Career Portfolio: http://www.beyond.com/0AF3AEA6 -81A2-41FB-B30A-C3D7D7D53481
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