Human Resources Manager

Joan C. Rosser, PHR

***** *********** *****, ******* ***** 77070

Tel 281-***-**** Cell 832-***-**** ************@*****.***

High Impact Human Resources Professional

Performance-driven professional with several years of expertise in Human

Resource management, compensation, benefits and employment law for both

Canada and the United States. Experience as an HR Consultant in the oil and

gas, manufacturing, medical, service industries and other environments.

Creative thinker, problem solver and decision maker who effectively

balances the needs of employees with the mission of the organization.

Strong communication, interpersonal relations, mentoring, negotiation

programs and organizational skills.

Areas of Expertise

Employee Relations Organization

Development

Compensation and Benefits Design Training and Development

HR Policy Design Employment

Law

Sexual Harassment - EEO Issues Recruitment & Selection

Education

Professional Human Resources Development (PHR) Rice University

2009

Post Grad - Human Resources Management Sheridan College

2003

BBA (Global Education Group) Travel and Tourism Miami Florida

1997

Languages

English, Italian, French and Maltese

Skills

. Demonstrated ability to understand and promote the linkage between

business and human resource activities.

. Strong knowledge of employment laws and regulations.

. Strong verbal, written, detail, analytical, and interpersonal skills

. Ability to organize and prioritize work to meet deadlines, managing

several projects simultaneously.

. Ability to interface effectively and tactfully with employees, various

levels of management, as well as external customers and service

providers.

. Ability to exercise discretion and good judgment in interpreting and

applying policies to problems. Proficient in the use of Microsoft

suite of office software applications (Word, Excel, PowerPoint and

Outlook).

Joan C. Rosser

Page 2

Professional Experience

Sr. Human Resources Consultant

06/2006 - Present

Paychex, Inc. Houston, Texas

. Supports 52 clients with an employee count of 3200

. Provides a broad range of HR support actions for achieving

business objectives to include employee relations, talent

management, staffing, employee development, employee retention,

and change management.

. Responsible for organizational assessment and upgrading the

talent through strategic staffing and developing talent.

. Develops and facilitates solutions to inter/intra group

issues/conflict; gives feedback to and coaches managers on

effective and ineffective behaviors.

. Participates in development of HR practices and initiatives;

lead in development of a functional area of expertise.

. Assists with the resolution of client issues by acting as a

liaison with other departments.

. Informs and counsels clients on human resources policies,

procedures, performance management, recruitment, employee

relations, and employment law.

. Conducts on-site enrollment meetings for 401K, Section 125 and

Medical Insurances.

. Presents or coordinates human resource training sessions for

clients and their employees.

. Conducts detailed reviews of current employer's plans, and takes

the appropriate steps to ensure that plans comply under ERISA,

the Internal Revenue Code and other applicable statutes and

regulations.

. Ensures that the employer is always within compliance with

Federal and State laws and regulations including ERISA, SOX,

FMLA, FLSA, ADA, HIPAA, EEO etc

Manager of Compensation and Benefits 10/2005

- 02/2006

Unidynamics, Inc. Conroe, Texas

. Prepared job descriptions, conducted and participated in

compensation surveys and evaluated positions to determine

appropriate pay range.

. Developed and implemented new Customer-focused Performance

Review Systems.

. Responsible for design and administration of benefit programs.

. Designed and administered comprehensive and competitive benefit

plans and developed the benefit plan booklet and all

communication material for compensation and benefit plan

changes.

. Paid all medical claims in-house and monthly Benefits premiums.

. Kept all Employment Records in HRIS.

Joan C. Rosser

Page 3

Human Resources Specialist

05/2004 - 9/2005

TRI - County MHMR Services Conroe, Texas

. Recruited and interviewed potential candidates.

. Conducted recruitment efforts for all positions, wrote and

placed advertisements

. Conducted new hire orientations and exit interviews

. Maintained all employee personnel, medical, 401K, workers

compensation claims and I-9 files

. Submitted workers' compensation claims to carrier

Human Resources Generalist

05/2002 - 09/2003

Panlapina, Inc Mississauga, Ontario, Canada

. In charge of the EEO/AAP and did all the EEOC reporting.

. Maintained job descriptions for the national Occupational

Classification Codes

. Assisted the Payroll Manager with a new payroll tracking system

. Administered the psychological and aptitude testing for new

hires.

. Worked as a liaison between Immigration offices and the

Consulates.

Manager of Human Resources

04/1983-04/1991

Travel Network and Travel Mode, Calgary, Alberta, Canada

. Established and managed two travel agencies grossing $8,000,000

. Conducted the recruiting, selection, screening and interviewing

. Processed all the necessary requirements for expatriate

employees

. Coordinated the employees' performance reviews

. Managed the employee record keeping and personnel files

. Administered the testing and assessment of the applicants

. Developed and conducted the orientation programs for new hires

. Coordinated the day to day operations and the employees'

schedules

Professional Memberships & Affiliations

PHR - Certified Professional Human Resources - 2009

LAH - Licensed Life Accident and Health - State of Texas - 2009

HRPAO - Human Resources Professional Association of Ontario - 2003

WHMIS Certified - Workplace Hazardous Material Information System - 2002

References Available on Request

Contact this candidate