Project Manager Process Improvement

margo Scurry

**** ****** **. *********, ***** Carolina 28215 Phone: 704-***-****

Email: ***********@*****.***

LinkedIn: www.linkedin.com/in/margoscurry

TRAINING - INSTRUCTIONAL DESIGN & DELIVERY - ASSESSMENT DEVELOPMENT

GAP & CONTENT ANALYSIS- PROJECT MGMT - PROCESS IMPROVEMENT

PROFESSIONAL Summary

Accomplished professional with more than 15 years proven business and

technology experience in Banking, Software Development & Consulting, Real

Estate, Education, & Non-Profit. Strategic thinker with expert

understanding of business process management and project management.

Gifted technology trainer that applies adult learning methodologies to

engage the audience. Outstanding oral and written communication skills;

able to provide the right solution through collaboration, attention to

detail and problem solving. Ability to lead and build trust within all

levels of the organization.

Professional Experience

Technology Program Coordinator/ Instructor - Computer Skills Training for

Job Seekers

Jacob's Ladder Job Center, Inc. - 2011 to Present

. Conducts Basic and Intermediate Computer Skills class providing necessary

training for Job Seekers of any level as well as providing tools that can

be used to enhance one's job search and set them apart from the crowd.

Successfully assessed and trained over 800 clients.

. Re-engineered existing curriculum with industry best practices and adult

learning theory for providing basic computer literacy skills for job

search and networking tools

. Created a comprehensive Instructor guide for the implementation of

consistent delivery of curriculum.

. Created Intermediate curriculum (Fast Track) and Instructor guide for the

intermediate level clients.

. Created an internal Job Board for providing job leads, employment and

computer tips regularly with current and past students

. Re-developed and delivered assessment tools for placement and reporting

and placed online.

. Collects and reports monthly on student key performance measures via

Microsoft Excel worksheet/reports

. Provides technology support for Center of Employment Services computer

lab and staff

. Coordinates, schedules, and trains computer lab volunteers

. Researches 'Best of Breed' tools and learning styles - especially Adult

learning styles and applies to teaching.

. Receives consistently excellent course evaluations by clients and

volunteers.

Project Manager - Special Projects Assistant to VP for Academic Affairs

Livingstone College - Office of Academic Affairs, 2008 to 2009

. Created a successful process improvement procedure for the efficient

receipt and processing of financial requisition requests from staff and

faculty of Academic Affairs through implementation into the Jenzabar

business office systems.

. Led and managed the successful development of their state-of-the art

Spanish Lab, including the research/selection of software products,

purchasing of equipment and software, and training; working

collaboratively with the Spanish Lab coordinator, IT team and application

vendors.

. Facilitated research and strategic design of the Academic section of the

college's website re-design project. Researched other sites and produced

Project Requirements Document to the College website re-design team after

presenting and collaborating with Academic faculty for support and

approval.

. Performed administration of the timely reporting and budgetary monitoring

of the office of Academic Affairs for the Title III program (U.S.

Department of Education).

. Recognized for improving operational efficiencies and costs by

streamlining processes.

. Provided business and technology services to management in preparation of

the SACS Special Monitoring Report (reaffirmation/ accreditation) which

contributed to the success of this project.

Consultant - Relationship Manager

Allen Tate Realtors - Scurry and Associates, 2000 to 2011

. Facilitated strategic planning and management of branding, marketing and

business process improvement for one of the company's Top producing teams

to move them to the next level of performance and success.

. Provided process improvement planning, training and coaching to

management and staff in the areas of lead generation, branding,

advertisement, and marketing.

. Facilitated customer care interface improvements via system tools

selection and enhancements.

. Provided business and technology services, such as customer relationship

management, database & website maintenance, social media and brand

strategy implementation.

. Initiated website re-design and selection and managed content and

updates.

Senior Consultant - Certified Technology Trainer

ComputerMoms, Inc, 1998 - 1999

. Trained and mentored clients one-on-one on basic in basic and advanced

Microsoft Office products, Microsoft Windows, Quicken and the internet.

. Performed business development activities in support of bringing in new

clients.

Senior Consultant/ Project Manager - Card Processing & Future Bank

Implementation project

First Union Bank, 1995 - 1998

. Performed business analysis, user testing and implementation of internal

clients requirements related to development of new and existing systems.

. Led team of analysts in defining and performing the data integrity

function for the financial institution's Financial Data Warehouse.

. Developed comprehensive business requirements for the definition and

implementation of a Financial Consultant Tracking & Incentive

Comprehensive system.

. Planned and led multiple project areas for timely completion of project

deliverables.

. Developed a master test plan to cover system integration, conversion, and

user acceptance test phases.

Project Manager - Strategic Technology & Corporate Information Data

Warehouse

NationsBank, 1993 - 1995

. Partnered with a Fortune 500 company to reengineer the processes of the

change management organization to improve their ability to handle

increasingly large cross-functional client projects.

. Directed team in development and implementation of a Lotus Notes

application for business change impact analysis across multiple systems

and platforms. Instituted internal focus groups to evaluate client

satisfaction.

. Accomplished aggressive timelines by instituting RAD (rapid application

development) principles.

. Prepared detailed project plans and identified milestones for each

business groups' migration.

. Developed and delivered comprehensive training procedures and training to

6 pilot teams (120 people) as well as consulting in the roll-out of

training plans for full implementation to the target audience (2000+

employees).

. Consulted as liaison between the Corporate Data Warehouse and the client

in identifying client's business imperatives and technical requirements.

. Analyzed client's current business processes and functional requirements.

. Developed project work plans and estimates.

. Performed system integration testing, documented and tracked resolution

of all issues.

. Provided weekly status reports to client management.

Education

. Norfolk State University, B.S., Mathematics with concentration in

Economics & Computer Science

SKILLS, TRAINING & ACTIVITIES

. Specialized training: Leadership Strategies, Social Media for Non-

Profits, Bridges Out of Poverty, ADDIE, AGILE, Rapid Prototyping

methodologies for Instructional Design

. Applications: Microsoft Office Suite 2003 - 2010: Word, Excel,

PowerPoint, Publisher, Outlook, Access, Project, Visio ; Lotus Notes,

Jenzabar

. Professional Associations: Carolina Women's IT Group, Carolina IT

Professionals Group, Charlotte Project Managers Group, West Blvd.

Corridor Roundtable

. Alpha Kappa Alpha Sorority, Inc.

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