Customer Service Insurance
Resume:
Richmond VA 804-***-****
carrieb718@gmail.
com
Carrie E. Bryant
Objective My objective is to be valued as an integral team
member responsible for establishing and
implementing policies and procedures in a company
committed to organizational excellence. With over
23 years in both Customer Service and Insurance. I
have successfully met the challenges of growth,
confidentiality, change and restructuring as needed
to meet operational business plans. My
qualifications have enabled me to combine vision
and strategic planning with management skills.
Abilities Excellent written and verbal communication skills,
with an eye for detail
Extremely productive in a high volume, high stress,
environment
Excel at critical thinking and problem solving
Independent self-starter
Able to multi-task and work with a team
Summary of 11/11 - Present Direct General Insurance
qualifications Richmond VA
Sales Agent
Marketing and servicing Direct General's products,
Personal Auto and life insurance to new and
existing customers
Assist walk in customers and support office
operations
Implement marketing programs
Monitor key competitors in the local market and
making suggestions on initiatives that could
improve Direct's position in the marketplace
Receive customer payments, issue receipts and
verify balance/daily reports of receipts for cash
drawers
Understand, promote and remain current on company
underwriting guidelines
Responsible for sales administration and reporting
activities
02/06 - 11/11 Selective Insurance Company of
America Richmond VA
Underwriter
Answer general and technical questions about
insurance policies
Research and answer billing questions
Examine and evaluate exposure through risk
documentation
Provide quotes for all line of personal lines
insurance
Review new business submission for quality
assurance
Provide knowledge and understanding of contracts
and coverage forms
Review claim reports and motor vehicle reports
Open to change and new information and adapts
behavior and work methods in response to new
information
Self-accountable and reliable to ensure projects
are completed in a timely manner
Participate in formal training and self-study
programs for insurance designations
1998 - 2006 Bank of America,
Richmond VA
Loan Service Representative, Telephone Banking
Department
Assisted customers with any and all issues in
regard to their basic loan account via telephone
Handled payoffs for customers and third parties
Provided information for mortgages, lines of credit
and installment loans
Coached new and tenured associates in being
accountable for delivering superior customer
service and to adhere to government regulations and
security laws
Adhered to laws and regulations which may affect
the condition and soundness of the company
Chosen candidate to handle accounts from the Fleet
Bank Merger
Part of a pilot team responsible for analyzing
account history and making quality referrals to
deepen customer relationships
1997 - 1998 American General Life Insurance
Company Richmond VA
Sales Agent
Presented and explained suitable insurance options
Approached prospects by cold calling and referrals
Maintained current and accurate client data records
Collected policy bill payments made by cash and
checks
Skilled in planning and scheduling
Anticipated and met the needs of clients that
brought about profitable and suitable insurance
products
Make clear and concise oral presentations to
individuals and groups
1990 - 1997 Progressive Casualty Insurance
Company Richmond VA
Underwriter/Customer Service Representative
Process, endorse, renewed and canceled policies for
several states on Progressive's mainframe system
Researched and resolved customer issues and request
Trained new and tenured employees on Progressive's
new filing system
Assisted customers with policy information via
telephone
Education Hunter College New York, NY
Samuel J. Tilden High School, Brooklyn, NY
References Will provide upon request
Contact this candidate