Customer Service Sales
Resume:
Caroline L Petitdor
*** ** ***** **** *****: * ** -323 -8145
M iami, FL 3 3168 Cell: 9 54 -665 -7906
********.**@*****.***
Professional Summary
Highly enthusiastic,Results-driven customer service professional with extensive knowledge t o maintain
customer satisfaction and contribute to company success.
Skill Highlights
Active listening skills Strong organizational skills
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Customer service expert Sharp problem solver
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Telephone inquiries specialist Energetic work attitude
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Microsoft Outlook Telecommunication skills
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Multi -Task Management Microsoft Outlook
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Microsoft Word Creative problem solving
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Work Experience
Convey Health Solutions January 2012 t o Current
M ember Services Representatives
F t Lauderdale, FL
q Update account information such as billing options and changes of address or phone numbers.
q Research premium billing discrepancies and prescription claims processed.
q Educate beneficiaries on how the Part D plan works, including benefits, cost sharing, and levels
of coverage.
q Submit mail requests for beneficiaries such as ID cards and formularies.
q Look up medicines on the formulary list t o verify if they are covered, the tier and copay level,
and if a drug is not covered provide an explanation as to why.
q Make concise and detailed notations as it pertains to member records.
q Assist pharmacies with prescription denials and errors and verifying benefits.
q Advice providers on how to get prior authorizations on medicines prescribed with restrictions such
as step therapy and quantity limits.
q Answer questions pertaining to mailings sent out by the company periodically.
q Advised customer of there AEP and SEP Time and educate them of other alternative
Greathealthworks J uly 2011 t o January 2012
Customer Service/ Retention Representative
F t Lauderdale, FL
q Managed quality communication, customer support and product representation for each client,
q Promptly responded to general inquiries from members, staff, and clients via mail, e -mail and
fax.
q Served as the company's only bilingual Creole/English customer service representative.
q Successfully interacted with customers to expedite orders also assist customers with product
c omplaints.
q Guaranteed positive customer experiences and resolved all customer complaints at the end of
e ach call.
AT&T M arch 2008 t o February 2011
Customer Services/ Retention
F t Lauderdale, FL
q Generated leads for new sales through telephone and email contact with customers.
q Regularly sought opportunities to Promote and up sell to customer
q Guaranteed positive customer experiences and resolved all customer complaints.
q Assist customers with Billing issues and Complaints.
q Successfully interacted with customers to expedite orders
Resolved product issues and shared benefits of continuing there business with the company
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Ranked as most effective customer service representative in the southeast CRC region
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T AG August 2005 t o D ecember 2007
Customer service/ Troubleshooting SPecialist
P ompano Beach, FL
q Worked as a team member performing Technical product assistance.
q Cross-trained and provided back -up for other customer service representatives when needed.
q Work on numerous account from Comcast, to Sprint Pcs
q Educating Customer on Products and Resolving all Inquiry and concerns At the end of the call.
PRC February 2002 t o J une 2005
Customer Service/ Sales
M iami, FL
q Inbound Sales for DirecTV Account
q Setting up appointments for Technician to Installed services
q Organized weekly sales reports for the sales department to track product success.
q Created new processes for increasing customer service satisfaction.
q Maintained up -to -date knowledge of company policies regarding payments, and Refund process
q Building a Rapport with customer, to maintain their Business..
Education and Training
Miami Dade Community College 2 016
RN
Associate of Science
M iami, FL, Dade
C ontinuing education in Nursing
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