IT Help Desk/Desktop Support
Resume:
Arnes Hamzagic
Grand Rapids, MI, 49508
Dear Hiring Manager,
I am a fourth year college student at Davenport University working on completing
my Bachelor’s Degree in Network Technology with a major in Computer Networking. I
have earned my Associate’s Degree through Grand Rapids Community College and I
hold with me a degree in Computer Information Systems with a major in Network
Administration. If you are looking for a professional and bilingual individual who can
make a substantial difference to your organization, we should definitely meet to discuss
your needs in regards to the IT Help Desk/Desktop Support position that you have
available.
Enclosed is my resume for your review. Some of the key strengths I can offer include:
• Knowledge about IT, Completed IT Internship at The Geek Group and 6 years of
customer service experience.
• Fluent in English and Bosnian.
• Hands on experience, and course completion for Microsoft Office applications,
and Windows O/S.
The combination of my experiences and my college education thus far make me a
valuable asset with great potential. I am looking forward for an interview so that I can
more fully discuss about my potential contributions.
Sincerely,
Arnes Hamzagic
Arnes Hamzagic *************@*****.***
4301 Poinsettia Ave SE, Grand Rapids, MI, 49508 616-***-****
EDUCATION
Davenport University (2013-Current)
• Inquiring Bachelor’s Degree in Network Technology in April of 2015
o Major: Computer Networking
Grand Rapids Community College (2010-2013)
• GPA: 3.7
• Dean’s List: 6 Semesters
• Associates Degree in Computer Information System
o Major: Network Administration
East Kentwood High School (2006-2010)
• GPA: 3.2
• Honor Roll: 9 Trimesters
• Diploma
SKILLS / KNOWLEDGE
• IT Knowledge
• Customer Service skills • Windows O/S XP, 2000,
• Organizational skills • Windows Vista, 2007
• People-oriented skills • Office Applications
• Communication skills (Excel,Word,PowerPoint,)
• Fluent in English and Bosnian
• Good Troubleshooting skills
Experience
The Geek Group, Grand Rapids, Michigan
June 2012-Augest 2012
IT Intern
• Repair/Configure workstations
• Virus Removal
• Network Troubleshooting/Monitoring
Advance Security, Grand Rapids, Michigan
March 2012-Current
Security Guard
• Monitor metal detector
• Verify employees through ID Check
• Conduct baggage search
Spectrum Health Butterworth Hospital, Grand Rapids, Michigan
January - March 2012
Nutrition Specialist
• Prepare patient food trays
• Work as team to complete tray through belt
• Keep workplace clean
Jets Pizza, Grand Rapids, Michigan
October 2007-2011
Shift Manager
• Diffused situations over the phone and in person
• Provided excellent customer service
• Make sure the drawer is up to date
• Work in fast environment
ACHIEVEMENTS
• Completed IT Internship at The Geek Group.
• Associate’s Degree in Computer Information Systems.
• Dean’s List 6 semesters at Grand Rapids Community College.
• Team leader on my systems analysis proposal at Grand Rapids Community
College.
• Employee of the Month 2 times at Jet’s Pizza.
.
Contact this candidate