Customer Service Assistant

Joana Reed

***** ****** **#*************,** ***** Phone.818-***-****

e-mail:************@*******.***

Professional Profile

Work Experience

I am a healthcare provider with experience on the field, in different areas such as oncology, infectious diseases, internal medicine and Intensive Care Unit. I am a self-motivated, engaged, fast learner, multitasking and goal oriented professional with knowledge in theory and practice in the following areas:

• HIPAA and OSHA guidelines, BLS certified through AHA

• Trilingual English/Spanish/Portuguese.

Vital signs, information gathering, patient history taking.

Computer literate in Microsoft Office, is, use of Electronic Medical Records, Med iSOFT, typing speed 40WPM, appointment scheduling.

Proficient Anatomy, Physiology and Medical Terminology.

Phlebotomy procedures, oral and parenteral administration of medications.

Great customer service, patient communication and patient education skills.

Infection control techniques, wound cleaning, sanitization, disinfection and sterilization.

Nurse Assistant

Comfort Home Care Senior Services 2011 - 2012

• Vital signs measurement.

• Administration of oral medications to 8 patients per night

• Answering telephones up to 6 lines

• Assistance with ambulation, feeding and assessment of professional needs.

• Rotation and positioning of patients, infection control measures and proper sanitation methods.

• Knowledge of sterile technique performing catheter change up to 20 in a 12 hour shift.

Administration of chemotherapy and care of secondary related toxicities.

25 critical patients care in adult ICU by shift.

Preparation and administration of oral and parenteral medications.

Education

Concorde Career College, North Hollywood,CA 2012

• Medical Assistant Diploma.

Burbank adult School,Burbank, CA 2011

• Certified Nurse Assistant

Instep Sao Paulo, Brazil 2008

• Associates in Nursing

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