Customer Service Manager

Todd A Harrison

**** ****** ******* ** ********* NC 28215

Phone: 704-***-****

Email: **********@*****.***

OBJECTIVE

To work in a challenging environment that provides generous opportunities for learning and growth in the

field of Computer Technology and Networking.

CERTIFICATIONS

Cisco Certified Entry Networking Technician (CCENT)

Currently in progress of achieving CCNA

SKILLS/KNOWLEDGE OF:

TCP/IP Wireless networking

LAN hardware/software MS windows 2000/XP/7

Router and switch IOS configuration MS office (Word, Excel, PowerPoint)

DHCP and static IP addressing HP, Dell, IBM PCs and laptops

EXPERIENCE

Grocery Selector, Oct 2010 to Current

Harris Teeter, Inc. – Indian Trail, NC

Worked with the Inventory System to properly select store orders.

Read customer orders to determine items to be moved, gathered, or distributed.

Sorted and placed product on to predetermined sequence such as size, typ e, or product code.

Safely operated a pallet truck and forklift.

Helpdesk Technician, Jan 2009 to Oct 2010

Sprint – Concord, NC

Handled technical troubleshooting within an enterprise environment, including: Internet connectivity,

security, programming, installations, maintenance, and upgrades.

Handled incoming customer service chats for Sprint cell-phone services.

Accurately resolved nationwide customer issues regarding billing, payment plans, or any other

financial issues.

In charge of training co-workers with troubleshooting phones and handling customer accounts.

Dye Machine Operator/Trainer, Jan 2006 to Dec 2008

Clariant Corporation – Charlotte, NC

Used Microsoft Word to create and change instruction manuals pertaining to employee procedures

Created Microsoft Excel spreadsheets to keep control of company inventory and update data.

Utilized FedEx Ship Manager Software to ship dye samples to clients internationally

In charge of training others on dye procedures and machine processes.

Accurately measured chemicals and operated machines used for fabric dyeing.

EDUCATION

2006-2008: Computer Science

University of North Carolina Charlotte – Charlotte, NC

2005-2006: Computer Science

Central Piedmont Community College – Charlotte, NC

HS Diploma, Graduated 2005

Independence High School – Charlotte, NC

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